Metal trim on back of Sense 2 fell off

[rickmusser]

Has anyone had this problem and is it safe to use superglue to fix.  See pic

Moderator Edit: Clarified subject

[suzic-k]

Mine always go bad right after the warranty expires.  Stupid me I started buying new ones on Black Friday as a preemptive measure!  

[brianne99_2000]

Mine did the same thing and now the clasp for the band isn’t working and the wristband is falling off all tge time. It actually fell off while I was golfing, I didn’t realize it, and luckily, it was found. I’ve just been using the watch without the metal pieces but I believe it is used in the premium features-ECG? My watch is outside of the warranty. I might just use silicone to glue a “forever” strap on. 

[Smbarger]

Just stopping by to say this happened to me too. Both of mine fell off. Luckily, I noticed when one of them fell off so I could glue it back on. My watch was purchased in 2023 so the warranty has expired. Is there any way to get a replacement metal strip?

[AllenR2]

Make sure you are registered as a Google Fitbit account and go to help- customer service - they may replace it.   
There  is a place called Joes in Washington State that sells a replacement back - we peeled off the metal strips off of a new back - and Joes sells a glue.  But only if you are technically proficient - 

[Peachez4lyfe]

One of mine recently came off as well. How do you contact support? The site just keeps sending me in loops back to this post.

[MarioSFitbit]

Hi @Peachez4lyfe and warm welcome to the forums. 

I appreciate your message and feedback, and I'm sorry to hear that you are experiencing this situation regarding the Metal trim on the back of Sense 2 falling off. 

This is definitely not the experience wanted for our customers, and I understand your feelings about this situation. 

I was able to confirm that you already contacted support. Keep in touch with them since they have more tools in order to find your options. 

[bpuls6088]

Support was no help to me. They denied any warranty claim or assistance.
I had to purchase replacement metal strips and adhesive offline. Clearly
this is a MASSIVE manufacturing defect and so disappointed that Google
doesn't stand behind the Fitbit brand any longer, or their own reputation.