07-10-2023 16:41 - last edited on 07-17-2023 15:13 by LizzyFitbit
07-10-2023 16:41 - last edited on 07-17-2023 15:13 by LizzyFitbit
Has anyone had this problem and is it safe to use superglue to fix. See pic
Moderator Edit: Clarified subject
05-12-2024 03:47
05-12-2024 03:47
How did you solve it. Does it function without the back metal plates?
05-12-2024 03:50
05-12-2024 03:50
Thanks. I am a Google guy. Let me contact Google and see what they recommend.
05-12-2024 04:26
05-12-2024 04:26
05-12-2024 19:04
05-12-2024 19:04
05-13-2024 03:33
05-13-2024 03:33
05-15-2024 12:41
05-15-2024 12:41
I had the same problem with one of those earlier this week, that’s why I’m here, trying to figure out how to fix it!
05-15-2024 13:12
05-15-2024 13:12
I decided to use gorilla glue on the first piece that fell off, since I was out of warranty there was no risk. It worked! Then two weeks later the second metal piece fell off so, I did the same thing. Again, worked like a charm. How long will it last? Who knows but I’m happy my watch still functions. However, I cancelled my premium membership because I will not give this company another penny.
They keep making defective products and don’t care about their customers.
NOTE: Be sure not to put any glue on the sensors. All you need is two small drops anywhere else on the metal where it isn’t going to connect to the sensors.
05-15-2024 13:13
05-15-2024 13:13
See my reply above 😊
05-17-2024 08:49
05-17-2024 08:49
Me too !! Been on hold music for over an hour -
05-18-2024 05:57
05-18-2024 05:57
This just happened to mine, how do I get it fixed?
05-18-2024 11:18
05-18-2024 11:18
It just happened to me, and the metal parts are missing. How can I get is fixed?
05-18-2024 13:28
05-18-2024 13:28
05-18-2024 22:27
05-18-2024 22:27
Depends, is it more than a year old? If it is, you’re out of luck. Less than a year old, go to the Fitbit chat, keep asking questions until the AI sends you to a real person. This person will take care of it.
05-18-2024 23:21
05-18-2024 23:21
If you still have the metal piece and your watch is out of warranty, you can reattach it using superglue. Carefully apply the glue, ensuring it stays within the circular area where the piece was originally attached. I did this with my watch, and it has been functioning flawlessly ever since.
05-20-2024 07:40
05-20-2024 07:40
I have similar problem. One of the metal sensors on the back fell off this morning. I do not get it wet. I keep a face cover/protector on the face. I have ad this device for a little over a year. What do you recomend?
05-20-2024 11:04
05-20-2024 11:04
You are SOL, out of warranty, Fitbit won’t do anything. You might as well trash it and buy something else not a Fitbit.
05-20-2024 11:06
05-20-2024 11:06
05-20-2024 11:36
05-20-2024 11:36
05-20-2024 13:43
05-20-2024 13:43
The sense 2 was a great product until it wasn’t. Just wait, your metal pieces will fall off and if you’re over a year old, they will refuse to do anything. Fitbit will lose a lot of customers, but it’s their own fault.
05-21-2024 05:54
05-21-2024 05:54
Did Google reply to you?