Metal trim on back of Sense 2 fell off

[rickmusser]

Has anyone had this problem and is it safe to use superglue to fix.  See pic

Moderator Edit: Clarified subject

[Babci6]

The sense 2 was a great product until it wasn’t.  Just wait, your metal pieces will fall off and if you’re over a year old, they will refuse to do anything.  Fitbit will lose a lot of customers, but it’s their own fault. 

[catherineroxit]

Did Google reply to you? 

[wkslin]

Fitbit just contacted me and offered a discount on a new device, but I don't want to waste my Fitbit Sense 2 just because its metal trim fell off. It's frustrating because my Fitbit is just over a year old, out of warranty, and they don't offer any repair services.😞

BTW, does anyone know which functions will be affected by the absence of the metal parts?

[Babci6]

I was in the Fitbit chat and never had interaction with google. 

[Wednesdayschild]

One of my metal parts fell off, and none of the functions are affected.
I don’t have Fitbit premium so I can’t speak to those functions.

Nancy

[BrandiL77]

My sensors don't work unless I press it down hard enough so the little copper nub touches my skin. 

[StephFH]

Your heart rate monitor will no longer work. 

[wkslin]

I don't understand why Fitbit doesn't offer any repair services for my Fitbit Sense 2. Just two metal trims fell off, and it's incredibly frustrating, especially since others have reported similar issues. I recently reviewed the warranty policy, which states that the warranty period for the European Economic Area is two years. I’ve been a loyal Fitbit customer since my first tracker, the Fitbit Flex, over 10 years ago. Given my long-standing loyalty, I don't see why they can't make a special arrangement to extend the warranty just to repair the two metal trims on my Fitbit Sense 2.

[EmSee84]

well they told me my device didn't meet the requirements for replacement. probably had it for little under two years... obviously your watches are **ahem**ty quality but to see that everybody is having the same issue and not addressing it... sucks

[wkslin]

As many people reported the similar issues. It appears to be a design defect.

[EmSee84]

they not gon repair my device, they gon offer a discount meaning I still will have to spend money... it's the fitbit scam

[StaceyPinto]

mine is still.under the so called warranty but said I didn't purchase by an authorized dealer and to contact the dealer and dealer gives fitbit website for warranty.  they are selling a clearly defective product shouldn't matter where it was purchased still using fitbit software and a fitbit product

[Babci6]

Where did you purchase it from?

[EmSee84]

Delta Perks I bought it in a bundle with the Aria scale

[Tay98]

This happened to me today too! Does anyone know how to fix because I'm just out of warranty and don't want to have to buy a new one!

[Tapa]

One just fell off the back of mine this morning!  I saw on this board about others getting a replacement and contacted Fitbit. My Sense2 is 1 1/2 years old so it is outside of warranty and they won’t replace it. They will give me a 35% discount on a new Fitbit - certain models only. I’ll have to think on that one. I have not been pleased with he Fitbit app since Google bought Fitbit out. Less information provided for free and crummy graphs!

[Grlee]

I agree.

[leanned19]

How did you get hold of anyone? I’ve tried calling but no answer!

[Babci6]

I went through the Fitbit chat.  I never called them. 

[Tapa]

Went through Chat and got immediate response followed by two emails.