Metal trim on back of Sense 2 fell off

[rickmusser]

Has anyone had this problem and is it safe to use superglue to fix.  See pic

Moderator Edit: Clarified subject

[SunilBajpai]

If you still have the metal piece and your watch is out of warranty, you can reattach it using superglue. Carefully apply the glue, ensuring it stays within the circular area where the piece was originally attached. I did this with my watch, and it has been functioning flawlessly ever since.

[YayaKats]

I have similar problem.  One of the metal sensors on the back fell off this morning.  I do not get it wet.  I keep a face cover/protector on the face.  I have ad this device for a little over a year.  What do you recomend?

[Babci6]

You are SOL, out of warranty, Fitbit won’t do anything.  You might as well trash it and buy something else not a Fitbit. 

[Grlee]

I used a toothpick and monster glue and very carefully glued it back on. It
is working thank heavens. I am a little worried about it coming off d/t
humidity this summer.

[Grlee]

Hi I am doing ok but it is sad to see the response to all of those people
who lost the metal pieces off of the back of their sense 2 . It is an
obvious design or manufacturing flaw. I love my sense 2 and I know others
did too but they are probably never going to buy another Fitbit. That is
sad to lose so many people when other that that it is a great watch. I know
google wants to push their watches but those watches simply aren’t as
nice. Might put a bug in their ear b/c until now it has been a great
product with excellent service. This is giving google a bad name. Perhaps
google should increase their effort in Fitbit as it definitely would pay
off.

[Babci6]

The sense 2 was a great product until it wasn’t.  Just wait, your metal pieces will fall off and if you’re over a year old, they will refuse to do anything.  Fitbit will lose a lot of customers, but it’s their own fault. 

[catherineroxit]

Did Google reply to you? 

[wkslin]

Fitbit just contacted me and offered a discount on a new device, but I don't want to waste my Fitbit Sense 2 just because its metal trim fell off. It's frustrating because my Fitbit is just over a year old, out of warranty, and they don't offer any repair services.😞

BTW, does anyone know which functions will be affected by the absence of the metal parts?

[Babci6]

I was in the Fitbit chat and never had interaction with google. 

[Babci6]

I will never buy another Fitbit.  Mine was replaced because it was less than a year old.  This is a manufacturing defect and Fitbit should replace every single one.  They will lose a lot of customers because of this. 

[Wednesdayschild]

One of my metal parts fell off, and none of the functions are affected.
I don’t have Fitbit premium so I can’t speak to those functions.

Nancy

[BrandiL77]

My sensors don't work unless I press it down hard enough so the little copper nub touches my skin. 

[StephFH]

Your heart rate monitor will no longer work. 

[wkslin]

I don't understand why Fitbit doesn't offer any repair services for my Fitbit Sense 2. Just two metal trims fell off, and it's incredibly frustrating, especially since others have reported similar issues. I recently reviewed the warranty policy, which states that the warranty period for the European Economic Area is two years. I’ve been a loyal Fitbit customer since my first tracker, the Fitbit Flex, over 10 years ago. Given my long-standing loyalty, I don't see why they can't make a special arrangement to extend the warranty just to repair the two metal trims on my Fitbit Sense 2.

[EmSee84]

well they told me my device didn't meet the requirements for replacement. probably had it for little under two years... obviously your watches are **ahem**ty quality but to see that everybody is having the same issue and not addressing it... sucks

[wkslin]

As many people reported the similar issues. It appears to be a design defect.

[EmSee84]

they not gon repair my device, they gon offer a discount meaning I still will have to spend money... it's the fitbit scam

[StaceyPinto]

mine is still.under the so called warranty but said I didn't purchase by an authorized dealer and to contact the dealer and dealer gives fitbit website for warranty.  they are selling a clearly defective product shouldn't matter where it was purchased still using fitbit software and a fitbit product

[Babci6]

Where did you purchase it from?

[EmSee84]

Delta Perks I bought it in a bundle with the Aria scale