Metal trim on back of Sense 2 fell off

[rickmusser]

Has anyone had this problem and is it safe to use superglue to fix.  See pic

Moderator Edit: Clarified subject

[Viamond-zap7]

Nice! That's how it should be!

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[KSimmarano]

They offered me a discount to replace mine because they said it was 1 month over the warranty, so I guess mine magically made it beyond 7 months before this happened. Seeing all the problems everyone else was having, I decided to change to the new Google watch 2 (Which I really love BTW. Only wish the charge lasted longer). Unfortunately, said discount did not apply to it. 🙄

Then I remembered that I had purchased the extra warranty. So, I contacted Asurion who handles that and was able to get a replacement lickety split. So,  I gave it to my husband. We will see how long his replacement lasts....

[StephFH]

I woke up this morning and one of the metal plates was sticking out from behind my Sense 2. I have been told there is nothing that can be done because it's out of warranty. Clearly it is a manufacturing issue as so many others have had the same experience. I have never gone in water of any type while wearing it, despite the fact that Fitbit states it's good up to 50m. Has anyone been successful in stating their case? It will be the last time I purchase anything from this company if this is how they stand (or rather don't stand) behind their products.

[NagiReddi]

How did you solve it. Does it function without the back metal plates?

[NagiReddi]

Thanks. I am a Google guy. Let me contact Google and see what they recommend.

[StephFH]

Thank you, that is very kind of you.

Steph
Sent from my iPhone

[SunilBajpai]

I just put it back on with superglue, taking care not to get any of it
outside the two circular areas where the original glue was. It's worked for
me perfectly since.

[StephFH]

Thank you so much.
Sent from my iPhone

[Mysnya23]

I had the same problem with one of those earlier this week, that’s why I’m here, trying to figure out how to fix it! 

[catherineroxit]

I decided to use gorilla glue on the first piece that fell off, since I was out of warranty there was no risk. It worked! Then two weeks later the second metal piece fell off so, I did the same thing. Again, worked like a charm. How long will it last? Who knows but I’m happy my watch still functions. However, I cancelled my premium membership because I will not give this company another penny. 
They keep making defective products and don’t care about their customers. 
NOTE: Be sure not to put any glue on the sensors. All you need is two small drops anywhere else on the metal where it isn’t going to connect to the sensors. 

[catherineroxit]

See my reply above 😊

[AllenR2]

Me too !! Been on hold music for over an hour - 

 

[TBix]

This just happened to mine, how do I get it fixed?

[wkslin]

It just happened to me, and the metal parts are missing. How can I get is fixed?

[Mysnya23]

I have no idea, that’s why I’m on the freaking site and I’m not getting any
responses! The only thing I get are People in the same boat, asking me the
same question I’ve asked, only I don’t have an answer for anyone!

Maybe a moderator or somebody’s with Fitbit could speak up? 🤷‍:female_sign:

Dawn Guderley
"Pit Bull" advocate & bully foster mom
*~What are you doing to make things better?*

[Babci6]

Depends, is it more than a year old?  If it is, you’re out of luck.  Less than a year old, go to the Fitbit chat, keep asking questions until the AI sends you to a real person.  This person will take care of it. 

[SunilBajpai]

If you still have the metal piece and your watch is out of warranty, you can reattach it using superglue. Carefully apply the glue, ensuring it stays within the circular area where the piece was originally attached. I did this with my watch, and it has been functioning flawlessly ever since.

[YayaKats]

I have similar problem.  One of the metal sensors on the back fell off this morning.  I do not get it wet.  I keep a face cover/protector on the face.  I have ad this device for a little over a year.  What do you recomend?

[Grlee]

I used a toothpick and monster glue and very carefully glued it back on. It
is working thank heavens. I am a little worried about it coming off d/t
humidity this summer.

[Grlee]

Hi I am doing ok but it is sad to see the response to all of those people
who lost the metal pieces off of the back of their sense 2 . It is an
obvious design or manufacturing flaw. I love my sense 2 and I know others
did too but they are probably never going to buy another Fitbit. That is
sad to lose so many people when other that that it is a great watch. I know
google wants to push their watches but those watches simply aren’t as
nice. Might put a bug in their ear b/c until now it has been a great
product with excellent service. This is giving google a bad name. Perhaps
google should increase their effort in Fitbit as it definitely would pay
off.