Metal trim on back of Sense 2 fell off

[rickmusser]

Has anyone had this problem and is it safe to use superglue to fix.  See pic

Moderator Edit: Clarified subject

[Grlee]

Good for you!

[Pmheart6]

Mine was replaced under warranty once and it fell off again they never fixed the problem with the watch. Now half of the watch screen no longer functions I haven't set for the SPO2 that works but nothing else despite a different screen it shows the steps in the heart rate and all that information I thought it was maybe an issue with the back not working. I'm guessing they're just don't care about Fitbit users anymore I'm ready to move on to a better company. 

[MN-]

It happened with me two days back. I started a live chat with Fitbit customer care and since my product was under warranty they sent me a replacement.

[MrRoundtree]

Funny, I got an email from the community and seeing how many people have had the same issue sand some people saying they got a replacement.  The issue is I spoke with customer support about a month ago and they said they would send me a replacement and I have not heard anything else.  I followed up a few weeks ago and they said they were backlogged (to that effect) but would be sending one, and I still have not heard anything.  This is starting to seem like a real problem now.  

[Viamond-zap7]

Nice! That's how it should be!

Get Outlook for Android<>

[KSimmarano]

They offered me a discount to replace mine because they said it was 1 month over the warranty, so I guess mine magically made it beyond 7 months before this happened. Seeing all the problems everyone else was having, I decided to change to the new Google watch 2 (Which I really love BTW. Only wish the charge lasted longer). Unfortunately, said discount did not apply to it. 🙄

Then I remembered that I had purchased the extra warranty. So, I contacted Asurion who handles that and was able to get a replacement lickety split. So,  I gave it to my husband. We will see how long his replacement lasts....

[StephFH]

I woke up this morning and one of the metal plates was sticking out from behind my Sense 2. I have been told there is nothing that can be done because it's out of warranty. Clearly it is a manufacturing issue as so many others have had the same experience. I have never gone in water of any type while wearing it, despite the fact that Fitbit states it's good up to 50m. Has anyone been successful in stating their case? It will be the last time I purchase anything from this company if this is how they stand (or rather don't stand) behind their products.

[NagiReddi]

How did you solve it. Does it function without the back metal plates?

[NagiReddi]

Thanks. I am a Google guy. Let me contact Google and see what they recommend.

[StephFH]

Thank you, that is very kind of you.

Steph
Sent from my iPhone

[SunilBajpai]

I just put it back on with superglue, taking care not to get any of it
outside the two circular areas where the original glue was. It's worked for
me perfectly since.

[StephFH]

Thank you so much.
Sent from my iPhone

[Mysnya23]

I had the same problem with one of those earlier this week, that’s why I’m here, trying to figure out how to fix it! 

[catherineroxit]

I decided to use gorilla glue on the first piece that fell off, since I was out of warranty there was no risk. It worked! Then two weeks later the second metal piece fell off so, I did the same thing. Again, worked like a charm. How long will it last? Who knows but I’m happy my watch still functions. However, I cancelled my premium membership because I will not give this company another penny. 
They keep making defective products and don’t care about their customers. 
NOTE: Be sure not to put any glue on the sensors. All you need is two small drops anywhere else on the metal where it isn’t going to connect to the sensors. 

[catherineroxit]

See my reply above 😊

[AllenR2]

Me too !! Been on hold music for over an hour - 

 

[TBix]

This just happened to mine, how do I get it fixed?

[wkslin]

It just happened to me, and the metal parts are missing. How can I get is fixed?

[Mysnya23]

I have no idea, that’s why I’m on the freaking site and I’m not getting any
responses! The only thing I get are People in the same boat, asking me the
same question I’ve asked, only I don’t have an answer for anyone!

Maybe a moderator or somebody’s with Fitbit could speak up? 🤷‍:female_sign:

Dawn Guderley
"Pit Bull" advocate & bully foster mom
*~What are you doing to make things better?*

[Babci6]

Depends, is it more than a year old?  If it is, you’re out of luck.  Less than a year old, go to the Fitbit chat, keep asking questions until the AI sends you to a real person.  This person will take care of it.