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Microphone

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‎08-01-2023 15:56

‎08-01-2023 15:56

Everytime I try to use the microphone for talk to text it says transcription error tap retry again, not sure how to fix! Help!

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6 REPLIES 6

‎08-01-2023 17:12

‎08-01-2023 17:12

Have you tried a soft reset of the watch?

Kristen | USA Cruising through the Lifestyle Forums

one cruise ship at a time!
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‎08-01-2023 17:15

In response to DramaQueenDiva

‎08-01-2023 17:15

I actually had to do a factory reset so I don't think it's that. I've been through so many setting suggestions on the fitbit, fitbit app, AND my phone. I feel like there must be one that I haven't tried yet but idk 

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‎08-01-2023 18:38

‎08-01-2023 18:38

I am having the same problem. The microphone worked for only a short period of time. I got my watch in May. I have been in contact with Fitbit but I'm getting the same response from them: wait and see we are working on a fix. I'm thoroughly disgusted with this response and told them I am extremely disappointed that they are not standing behind their products.

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‎08-01-2023 21:15

‎08-01-2023 21:15

Hi @MelissaSongstad , @Eyelene - this is a known issus.

Author | ch, passion for improvement.

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‎08-02-2023 03:32

In response to Eyelene

‎08-02-2023 03:32

I so FINALLY got it to work last night. I went onto my phone settings. Typed in microphone in settings. Allowed permissions on there. Then went to my phone settings, apps, fitbit, and added permissions. Then restarted the fitbit app and shut down and restarted the fibit and it worked. Also make sure on the actual fitbit swipe to settings, microphone, enable. And make sure phone isn't in sleep or do not disturb mode. There is also permissions in the fitbit app for push notifications that have to be toggled. Ughhhh what a pain!!!!

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‎08-02-2023 05:54

In response to MelissaSongstad

‎08-02-2023 05:54

Thank you for the information. I have tried your method and I will see if
it works. The problem is that I can't respond to a text message by using
the microphone. I have done all the troubleshooting by myself and with
Fitbit customer service. I really think the watch has some glitch in it.
I'm hoping they will return it for another one. It's far too expensive to
have it not work properly. Thanks for helping me.
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