Move notifications wont turn off

[Casasims]

Move notifications ignore the app toggle setting. Off or disable have no effect. Also if you try and specify a limited window like only mondays it also ignores. Its sending move reminders buzzing on my wrist needlessly sending unwanted notifications and draing battery unnecessarily. Customer service told me this was a none bug with no fix or wor around. So im returning the de ice for full refund to amazon. If they ever fix this bug i may consider repurchasing but im totally over it and its off my wrist indefinitely.

[Casasims]

Oops i meant known bug not none apparently i cant edit once posted

[Guy_]

Hi @Casasims - if you make changes in the Fitbit App they don't take effect until the watch has synced fully which can be an intermittent or persistent issue with the V4 Fitbit App.

[Casasims]

Ive consistsntly had move turned off in app from initial setup. Ive tried toggle on and off ive tried limiting the window to one day no matter what i constantly get move alerts every hour evety day. Tech support acknowledged this was a known bug and told me to post a bug report here and maybe they will fix it. I just stopped by today to see if there was any update. I returned my to amazon. I like the sense 2 its perfect for my needs and sould buy again if they fix the move bug so i can turn it off like i can on my charge 5

[Guy_]

Hi @Casasims - it is possible it is a bug in a version of the V4 Fitbit App which gets frequent updates so bugs may come or go or stay but it is more likely to be a syncing issue or a corruption in the watch which a factory reset would fix.

[Casasims]

Done factory reset at least 5 times. Verified running latest software. Spent a couple of very very long chats with tech support trying multiple things. Finally one just flat out stated this was a known bug and that it was not possible with current firmware to turn off move.

Sent from my iPhone