My experience with Support

[steveconn]

I have been with Fitbit quite a few years and never had a problem since I purchased a sense 2 this June. In August it stopped charging, went on live chat and got a replacement straight away, as still in warranty. replacement came a week later, but did not pair. I have been on live chat nearly every day get asked the same questions and nothing. So frustrating !!!! 

Moderator edit:  updated subject for clarity

[Guy_]

Hi @steveconn - the charging issue is a known problem, did you follow How to check charge cable - Sense 2/Versa 4 won't charge, won't start or blank screen 

A replacement watch can also be faulty though to be sure try the following.

Remove any Fitbit watch from your phone's Bluetooth and turn off any other device with the Fitbit App running.

Logout of the Fitbit App and swipe off the active window and in Android clear the storage cache and force stop it and then restart the phone.

Restart the watch by holding the button for 10 seconds till it vibrates and the logo appears and wait for it to start.

Login and click profile photo and "+ Set up a Device"

[steveconn]

Thanks Guy for your feedback. The charger works fine with the replacement, I did all the above but the replacement first froze saying connecting for over an hour, and when I rebooted the watch it has frozen after choosing language to use. I am still waiting for address labels to be emailed to me, but apparently it takes quite a bit of time to do an email. Again thanks for your help.

[steveconn]

Hi, just to say after your post, I looked at my watch again and did as you said and it worked. At least I don`t have to wait another month for it getting sent back and for another to arrive. Many thanks keep up the good advise.