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Sense 2 - Stuck in Fitbit logo

yesterday - last edited yesterday by Fitbit Moderator

yesterday - last edited yesterday by Fitbit Moderator

Run out of battery last night.Put it on charge and all I'm getting this morning is the diamond Shape

Hold the button in and it goes to alexa But nothing else is happening

Moderator edit: updated subject for clarity

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3 REPLIES 3

yesterday - last edited yesterday

yesterday - last edited yesterday

Hi @Helen123456, welcome to the Fitbit Community! It's great to have you here!

Let me help you with the issue of your Sense 2 that is not properly working after it ran out of battery.

The diamond Shape makes me think the device is stuck on an update. Ensure to restart your device by holding the button for at least 10 seconds. Then release the button, Is that the case?

Then attempt to sync through the app. I appreciate your time in this process.

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yesterday

In response to DavidFitbit

yesterday

Thank you all sorted now
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yesterday

In response to Helen123456

yesterday

Hello @Helen123456, I appreciate your response. I'm happy to hear that all has been sorted out.

We remain at your disposition for any additional information. Our main goal is to ensure an excellent experience with our Fitbit products and services.

Don't hesitate to come back and participate in the community. That's how the forums grow!

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