Phone calls

[DeBauch]

I have a Galaxy S22 and just got a sense 2. Everything works right texts' notifications.  except calls. They come to my phone but when  I go to answer I get a connection error.. the tech support has been no help. Any suggestions?

[DramaQueenDiva]

Hi @DeBauch,

Is your app running in the background by any chance?

[DeBauch]

Yes it is running in the background. I can get texts' and reply via voice just can't answer calls.

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[DramaQueenDiva]

Have you tried a restart both on the phone and on the Sense 2?

[DeBauch]

Yes I have done that also

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[DramaQueenDiva]

So it appears that there might be an issue with the Bluetooth then.  Have you tried restarting that or forgetting the Sense 2 and then adding it back in?  How about powering down both devices completely

[DeBauch]

I have done that also.

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[DramaQueenDiva]

Are your "On Wrist Calls" activated in the app?  I seem to recall something in the setup process about that.  Also, do you have the Sense 2 Controls paired with your phone?

[DeBauch]

Yes to both

[DramaQueenDiva]

Is your app updated and the On Wrist Notifications turned on?  Also, is your phone in "Do Not Disturb"?

[DeBauch]

Yes they r on. The DND is not on.

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[DramaQueenDiva]

May I escalate your issue? I'm thinking your issue may have something to do with the Fitbit servers.

[DeBauch]

Yes please do. I have escalated this issue twice already and have yet to have anyone contact me to help.
Thank u

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[pedrogari]

I have same issue with S22 ultra.

I

[Footyjohn]

Exactly the same issue with my Samsung S20. Beginning to wonder if it's a Samsung thing?!? 🤔

[DeBauch]

I am too

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[Carebeargirl76]

I am having the exact same issue with a Galaxy 22 Ultra. I have done all the things you have except contact them, was hoping I could find an answer here....guess not.

[DeBauch]

Yeah they still haven't reached out to me 3rd time having the issue
escalated . Sad to be honest that they don't know how to fix this.

[pedrogari]

I spoke today with a costumer support and I was inform that Fitbit is aware about call problems especially with Samsung devices updated to Android 13. The the fix comming by the end of month in new update as I can remember. 325.XX

[DeBauch]

I hope so. Thanks

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