01-06-2023 20:34
01-06-2023 20:34
I have a Galaxy S22 and just got a sense 2. Everything works right texts' notifications. except calls. They come to my phone but when I go to answer I get a connection error.. the tech support has been no help. Any suggestions?
01-07-2023 11:39
01-07-2023 11:39
Hi @DeBauch,
Is your app running in the background by any chance?
Kristen | USA Cruising through the Lifestyle Forums
one cruise ship at a time!01-07-2023 11:43
01-07-2023 11:43
01-07-2023 11:45
01-07-2023 11:45
Have you tried a restart both on the phone and on the Sense 2?
Kristen | USA Cruising through the Lifestyle Forums
one cruise ship at a time!01-07-2023 11:47
01-07-2023 11:47
01-07-2023 11:59
01-07-2023 11:59
So it appears that there might be an issue with the Bluetooth then. Have you tried restarting that or forgetting the Sense 2 and then adding it back in? How about powering down both devices completely
Kristen | USA Cruising through the Lifestyle Forums
one cruise ship at a time!01-07-2023 12:01
01-07-2023 12:01
01-07-2023 12:02
01-07-2023 12:02
Are your "On Wrist Calls" activated in the app? I seem to recall something in the setup process about that. Also, do you have the Sense 2 Controls paired with your phone?
Kristen | USA Cruising through the Lifestyle Forums
one cruise ship at a time!01-07-2023 12:04
01-07-2023 12:06
01-07-2023 12:06
Is your app updated and the On Wrist Notifications turned on? Also, is your phone in "Do Not Disturb"?
Kristen | USA Cruising through the Lifestyle Forums
one cruise ship at a time!01-07-2023 12:19
01-07-2023 12:19
01-07-2023 12:55
01-07-2023 12:55
May I escalate your issue? I'm thinking your issue may have something to do with the Fitbit servers.
Kristen | USA Cruising through the Lifestyle Forums
one cruise ship at a time!01-07-2023 12:58
01-07-2023 12:58
01-09-2023 09:42
01-09-2023 09:42
I have same issue with S22 ultra.
I
01-10-2023 15:24
01-10-2023 15:24
Exactly the same issue with my Samsung S20. Beginning to wonder if it's a Samsung thing?!? 🤔
01-10-2023 15:26
01-10-2023 15:26
01-10-2023 16:00
01-10-2023 16:00
I am having the exact same issue with a Galaxy 22 Ultra. I have done all the things you have except contact them, was hoping I could find an answer here....guess not.
01-10-2023 16:52
01-10-2023 16:52
01-11-2023 11:58
01-11-2023 11:58
I spoke today with a costumer support and I was inform that Fitbit is aware about call problems especially with Samsung devices updated to Android 13. The the fix comming by the end of month in new update as I can remember. 325.XX
01-11-2023 12:12
01-11-2023 12:12