01-06-2023 20:34
01-06-2023 20:34
I have a Galaxy S22 and just got a sense 2. Everything works right texts' notifications. except calls. They come to my phone but when I go to answer I get a connection error.. the tech support has been no help. Any suggestions?
01-11-2023 12:25
01-11-2023 12:25
I can confirm that Samsung is having issues with their phones. My mom has a Samsung and had a calling issue last week, not involving Fitbit. We had to reset the entire phone (just a soft reset, not a factory reset), which helped a lot.
Kristen | USA Cruising through the Lifestyle Forums
one cruise ship at a time!01-17-2023 09:46
01-17-2023 09:46
Anyone know when they r releasing the android 13 update so my phone cal get calls. Sucks they sell u a product that doesn't work right.
01-22-2023 07:49
01-22-2023 07:49
Having exactly same issue with Galaxy S22+
01-22-2023 19:27
01-22-2023 19:27
My Sense 2 has the same problem.
The second suggestion they sent me works but still does not connect all the time.
Joe M
We hope this email finds you well. This is a follow up email with regards to your Sense 2 that you we're not able to answer calls.
To continue troubleshooting the issue, we recommend you to try the following:
About
Factory Reset.
We hope this steps will help you to rectify the issue on your Sense and we appreciate your time and cooperation in working this case with us hand in hand, Joseph. Should you have any other questions, visit our help site.
Sincerely,
Jaymar C and the Fitbit Team
01-22-2023 19:52
01-22-2023 19:52
01-22-2023 19:54
01-22-2023 19:54
02-07-2023 20:32
02-07-2023 20:32
I too have the same issue - S22+ and unable to use the call function
02-08-2023 03:06
02-08-2023 03:06
You aren't alone with this issue & they are well aware. Google pay doesn't work either, the sense 2 was released in a rush imo. I'm sending my back, I just don't know what to replace with.
02-08-2023 17:29
02-08-2023 17:29
My on wrist calling works with my iPhone but the call quality is horrible on the receivers end and the volume on my end is abysmal
02-08-2023 19:25
02-08-2023 19:25
My Sense 2 won't even ring at all and I get no notifications either.
02-09-2023 20:31
02-09-2023 20:31
I have the pixel 7. Sometimes I try to answer the call on my Fitbit and it doesn't connect. It finally did the other day and I was disappointed. You can barely hear the person. So it's kind of pointless. 😞
02-10-2023 04:12
02-10-2023 04:12