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Sense 2 - Blank and not rebooting

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‎02-07-2025 20:18 - last edited on ‎02-08-2025 06:17 by Fitbit Moderator

‎02-07-2025 20:18 - last edited on ‎02-08-2025 06:17 by Fitbit Moderator

Sense 2. 1 month old 

Screen went black, 43% charged.

I press the button, and hold, nothing. Connect to charger (not charging), press and hold. Still nothing.

It does vibrate when I press the button.. but nothing on the screen.

I hope someone can help me 

Thanks

Moderator Edit: Clarified subject

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2 REPLIES 2

‎02-08-2025 02:46

‎02-08-2025 02:46

Hi @Blanky1234 - did you try charging it?

Author | ch, passion for improvement.

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‎02-08-2025 07:50 - edited ‎02-08-2025 07:53

In response to Guy_

‎02-08-2025 07:50 - edited ‎02-08-2025 07:53

Hi there!

@Blanky1234 A warm welcome to the Fitbit Community! @Guy_ Thanks for the help!

@Blanky1234 Thank you for letting us know about this situation with your Sense 2 and for all your efforts. It seems like your Sense 2 might not be charging, I suggest you try to follow all the troubleshooting steps described in this help article: Why isn't my Fitbit device's battery charging? In case you can sync your Sense 2, I suggest you try to change the clock face.

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