Sense 2 - Can't answer text with my voice

[irishlady28654]

My microphone is working on my watch and quick reply works but I can't answer with my voice and I have tried everything to fix it.

Moderator Edit: Clarified subject

[JuanFitbit]

@irishlady28654 , A warm welcome to the Community! Thank you for your message and information. 

You mentioned that the mic on your Sense 2 is working, meaning you can use the voice assistant and answer calls with the watch, right?

Do you get any error message when trying to reply with a voice to text message?

Do the difficulties come when using a specific app or with all the notifications. 

Did you follow these steps to reply with a voice to text message?

1. Tap the notification on your watch. To check recent messages, swipe down from the screen.
2. Choose how to reply to the message:
   • Tap the microphone icon to respond to the message using voice-to-text. To change the language recognized by the microphone, tap Language. After you speak your reply, tap Send, or tap Retry to try again. On Sense and Versa 3, if you notice a mistake after you send the message, tap Undo within 3 seconds to cancel the message.
   • Tap the text icon   to respond to a message from a list of quick replies.
   • Tap the emoji icon   to respond to the message with an emoji.

[kongointhamix85]

I'm having the same problem. I've done all the steps. What's next?

[JuanFitbit]

@kongointhamix85 A warm welcome to the Community! Thank you for your message and efforts. 

When using voice assistant and answering calls with the watch, does the microphone work?

Do you get any error message when trying to reply with a voice to text message?

Do the difficulties come when using a specific app or with all the notifications?

[kongointhamix85]

Everything works on the device, but the "talk to text". 

[edwinbong]

I'm having the same issues. I get a  "transcription error". 

[Visalex73]

Same problem from users in Italy (me too)

[JuanFitbit]

@kongointhamix85 @edwinbong @Visalex73 Thank you for your messages and updates. 

Please make sure that you have the latest Fitbit App installed. 

Then in the Fitbit app tap on the devices icon (upper left corner)> Sense 2 > Notifications. Scroll down, and make sure that "use Transliteration "option is on.

If the issue persists, please let us know the phone model and it's operating system (eg, Pixel Phone 6 Android 15, iPhone 15 iOS 18.1, etc) 

[Visalex73]

Traduci quello che ti sto scrivendo, per favore.

È inutile che fornisci queste soluzioni basiche o scolastiche, ho fatto tutto.quello che dovevo, sono un appassionato di smartwatch (ne avrò una settantina) e conosco molto bene il loro funzionamento.

Ho anche applicato le istruzioni sgangherate di vostri operatori telefonici,.senza successo.

È un problema generalizzato purtroppo perché avete pensato bene di massacrare Fitbit per quelle schifezze di pixels dall'autonomia di 10 minuti e che non comprerò mai neanche sotto tortura.

Comunque per le vostre inutili statistiche e per le soluzione che sono certo non troverete mai (non c'è la vostra convenienza), ho un Samsung galaxy S24 ultra con android 16.

Rispettabili saluti.

[JuanFitbit]

@Visalex73 Grazie per la tua risposta e informazione . 

Our team is aware of the issue and is investigating this. They'll work on a solution for it. Hopefully this gets solved soon. 

I'll update the thread as soon as we receive further information.

--

Il nostro team è a conoscenza del problema e sta indagando. Lavoreranno per trovare una soluzione. Speriamo che la situazione si risolva presto.

Aggiornerò la discussione in quanto siamo informati de qualche nuova informazione.  

[Britt6655]

Is this same for versa 4? Im having same issue and driving me crazy. I was just about to buy a new watch thought my was broken. 

[Visalex73]

I think so

[VBee07]

Is there any update how to fix this yet??? I've tried everything 

[JuanFitbit]

@VBee07 @Visalex73 @Britt6655 Thank you for your messages. 

Our team is aware of the issue and working on a solution for it. Hopefully this gets solved soon. 

To help our team, could you please let us know the mobile device model and its operating system? ( eg Pixel Phone 6 Android 13, iPhone 14 iOS 18.2.1, etc) 

[Visalex73]

Samsung galaxy S24 ultra with android 16

[Britt6655]

S25+ galaxy,  just saw update and it didnt work 

[VBee07]

Samsung galaxy s24

---

Will be this resolved soon? It seems like alot of users are having this issue. The voice to text is something I used everyday and now I have been unable to use it for 3 weeks now. 

[JuanFitbit]

Hi everybody! Thank you for sharing your info. I'll pass it to our team so that they take this into consideration when working on a solution. 

Hopefully this gets solved soon. We'll update the thread as soon as we receive further info. 

[Ng12345]

Hoping we get a resolution soon.  I am really not liking my sense 2 and am regretting my recent purchase. 

[VBee07]

I agree, the whole reason why I wear a watch is to voice text. Considering on looking at different brand of watch if this isn't resolved