Sense 2 - Display cracked

[Kellie69]

My Sense2 lasted 2 days.  Face already cracked somehow?????   And that is after needed to replace Sense that stopped charging. Beyond belief.

Moderator edit:  updated subject for clarity

[Guy_]

Hi @Kellie69 - How to check charge cable - Sense/Versa 3 won't charge, won't start or blank screen you may be able to get your Sense charged.

[Kellie69]

Thanks. Tried cleaning back face and bought new charger. Still not
working. I use it for swimming so I'm guessing moisture got in?

[Guy_]

Tthanks@Kellie69 - if you bought a new charge cable - water can be the cause.

[Kellie69]

Update, they advised they will send a replacement.  The kicker?  It's a REFURBISHED unit!!  And apparently I have no recourse.  I complained and get this:  they said that since they already replaced it they will not replace it again.   So beware:  if your watch fails after 2 DAYS do to a defect,  they can decide to send you a used watch.  And when you discover it is a used watch, TOO LATE, because they have provided you a replacement.  This company is a clown show 🤣. 

[Guy_ · Accepted solution]

@Kellie69 - the warranty period is that of the original watch and they are obliged to replace any watch that develops a fault in that time, damage not generally included without extended warranty, albeit with another refurbished one, and any replacement has its own short warranty.

[Kellie69]

Yes, and they choose to replace a 2 day old watch with a refirbished watch.  Not the service I expect.