Sense 2 Firmware Update 1.184.52

[LizzyFitbit]

Announcing the release of Fitbit Firmware Update 1.184.52!

This update should now be available to all customers! If you have any difficulty updating, make sure you are following the directions in How do I update my Fitbit device?. If you choose to post about your issue, provide as many specific details as possible in your post so that we can assist you.

*Firmware releases are not distributed based on region or location and can reach anyone no matter where you reside. We do not recommend performing a factory reset to force the update to your device as your data will be lost and you may not get the update. Please be patient and wait until you see the update banner inside of the Fitbit app to begin the firmware download.

WHAT’S NEW AND FIXED

• Google Pay is rolling out as a new payment option on your device. For more information, see What should I know about using my Fitbit device to make contactless payments?

• Use the built-in speaker and microphone on your device to take calls from your wrist. For more information, see How do I take on-wrist phone calls with my Fitbit smartwatch?

• To turn off the screen when not in use, briefly cover the watch face with your opposite hand. For more information, see How do I navigate my Fitbit device?

• This release includes bug fixes and improvements.

Full release notes can be found here.

HOW DO I UPDATE?

Step by step instructions for updating your Sense 2 can be found here.

If you run into any trouble updating, review these troubleshooting tips. 

We look forward to hearing your thoughts!

[Nilex]

Thanks for trying. I wonder if it is indeed something Fitbit is having to do on their side, and they are having to do it bank by bank. If you haven't already you may want to submit a support ticket with specifics. Mine ended up being escalated and I wonder if that's what prompted something to all of a sudden work. 

[Sparhawk69]

Been trying to add my card everyday, but just does not work, same issue like everyone else's having.

[PTIW]

I've being trying to add my existing, working card from Google Wallet on my phone, and get the message "Your bank doesn't support pay contactless with your watch on your card, Contact your bank for more info or add another card." (I don't know why it says "pay contactless" rather than "contactless payment").

I have contacted my bank, and they say that they're expecting the app to fire up a verification step, and there is no activity showing at their end, so the app isn't even trying this. They're not aware of any reason it shouldn't work. It might be that the bank just don't support contactless payment on Sense 2, but the support people I've spoken too aren't aware of that being an issue.

So I've logged it back with Fitbit, and have been promised some kind of reponse in about 24 hours...

(At the very least, I'd like the error message to be improved, to clarify where the problem is, and whether it's even worth contact my bank!)

[LeithC]

I wish there weren't 2 different options for banks to choose what to restrict, if you allow tap to pay on the phone, I don't see why there can't also be tap to pay on the watch.

My bank has no plans to support this, so the supported bank list is sort of misleading in terms of pay on watch support.

[Ian-J]

For all people living in the UK I’ve just been on Fitbit Twitter support and I received this answer about not being able to set up a card. I say it is now Google Wallet and not Fitbit pay.

Sorry to hear this. If your bank is not listed, you can contact your bank via private communication or on social media to let them know that you want to use Fitbit Pay to make contactless payments from your Fitbit device. Ask your bank to visit http://www.fitbit.com/fitbit-pay. Note: It's up to your bank to decide if they want to support Fitbit Pay.

We're constantly improving the Fitbit Pay experience and want to learn more about the banks you want to be on the supported banks list. Consider adding your bank to the Fitbit Pay feature suggestions board (https://community.fitbit.com/t5/Feature-Suggestions/idb-p/features).

Just had it confirmed if your bank isn’t on the Fitbit Pay list you won’t be able to add you card.

Not sure I would have purchased the watch if I’d known this.

[PTIW]

I had a reply from Fitbit late last night. Unfortunately, it's full of errors.

For more information, see fitbit.com/global/us/technoloy/google-apps/banks

That URL gives me a HTTP 404 error page "Sorry, that page is following a different trail." I'm curious whether it works for anybody else. But not that curious 😉

Since yor bank isn't supported yet by Google pay, you can contact your bank in a private communication or on social media and tell them that you want to use Google Payments to make contactless payments from your Fitbit device. Ask your bank to see fitbit.com/fitbit-pay

 My bank *is* supported by Googly Pay. It's listed on https://pay.google.com/intl/en_uk/about/banks/ and Google Pay works on my phone.

Ask your bank to see fitbit.com/fitbit-pay

Which is customer focused information, and wouldn't tell my bank very much! What's more, it doesn't mention Google Pay on my Sense 2, but is talking about Fitbit Pay. I'm perfectly happy that my bank doesn't support Fitbit Pay (because it's such a niche audience, who would choose that?).

So I've sent that reply back to Fitbit, and and asked them to clarify whether there's a difference between Google Pay on my phone and my Sense 2. If there is (and I'm willing to believe that), then I wish they'd actually document it, and stop wasting all this time!

[t.parker]

@PTIW customer support isn't reliable source of information unless you want to do things like:

- restart your watch

- restart your phone app

- do factory reset

CS often has no idea what customer is asking about.

[Ian-J]

Sounds like the answer I got from them, although the watch software has updated to Google Pay the software which deals with the transaction is still Fitbit Pay.

They then said I should contact my bank (Halifax Bank in the UK) to ask them to them to get the bank added to the list!

[Paolov80]

Please fix the Hr readings during workout,it can’t read peaks in heart rate at all😅

[asiayeah]

So have the dusts been settled? Do we have a list of bank and credit cards that support the Google Wallet for fitbit?

[LizzyFitbit]

Hi everyone, and a warm welcome to the new members.

Thanks for the details provided, and your efforts while troubleshooting your watch. Your feedback is also appreciated, and we'll keep working to improve the Sense 2, as well as your experience with it.

For issues related to Google Pay, make sure of the following:

• You're located in a country where Google Wallet is available. To check this, click here.
• Your bank is listed as supported for Google Wallet for Fitbit.
• Follow the troubleshooting described in this help article.

@Chuck45 Thanks for sharing more details and let me clarify the Exercise app is a default app which cannot be uninstalled from your watch. That being said, let's forget your watch from the Bluetooth settings, turn off other Bluetooth connections nearby, open the Fitbit app, tap your profile picture > Set Up a Device > Sense 2 > Replace Device. Follow the on-screen instructions and try using the Exercise app one more time to see how it goes.

In regards to your exercise settings, let me share that when a firmware version is installed, sometimes certain settings go back to the default configuration. I'm sorry for this inconvenience and because you've updated your watch, you can try adjusting your settings one more time.

About your other question, you can try setting Screen Wake to manual so the screen turns on only when pressing the button. For instructions, see this help article.

@Paolov80 Just to confirm, does that happen with any activity? Is the green light on the back turn ON when working out? If you haven't done so, try restarting your watch, wear your watch 2-3 finger widths above your wrist bone during your exercise and let me know how it goes.

[Paolov80]

@LizzyFitbit  After i ve done an Hard reset on the device yesterday it goes much much better then before,maybe still not perfect but much much better with hr readings during Workout,thanks!

[asiayeah]

@LizzyFitbit Thanks for the update. 

• Your bank is listed as supported. Please note some cards supported on Google Wallet with your Android phone may not be supported on Google Wallet for Fitbit.

My bank is listed as supported but none of the cards work.

"Please note some cards supported on Google Wallet with your Android phone may not be supported on Google Wallet for Fitbit." Can we confirm which cards supported on Google Wallet with our Android phone actually are supported on Google Wallet for fitbit? What is meant by may be there? Does it mean sometimes it works sometimes it doesn't? Or it means no one knows if it will work so everyone needs to keep trying? What are the criteria that it will work?

Thanks. 

[Glass99]

Agree with others. My bank and card type are listed as supported in Canada and no dice. Seriously flawed execution of this anticipated feature Fitbit. 

Follow up would be appreciated @LizzyFitbit 

 

[infinidim]

This update didn't fix the issue of randomly loosing sleep data even though I have carried out all the actions that support has asked me to carry out. This bug is terrible and needs fixing urgently. 

[Glass99]

After a tumultuous 6 weeks with the sense 2 I convinced my local retailer to let me exchange it toward a galaxy watch 5. 

Fitbit really dropped the ball with this wearable. No google assistant, software issues, complete lack of apps (even Fitbit agenda) and now a botched implementation of google pay. And Fitbit support hasn't been able to transparently address these issues.

Over and out, best of luck to everyone keeping their device!

[LizzyFitbit]

Hi everyone, it's good to see you here.

@Paolov80 Thanks for troubleshooting your watch and the details provided. While I'm glad your watch is tracking your heart rate much better, please keep monitoring your watch and don't hesitate to let me know if you see a discrepancy during your workouts or daily activities.

@asiayeah Thanks for the heads up and I've updated my post so the information it's more clear. About your question, the banks that support Google Wallet for Fitbit are the ones listed here. Because the issue persists, please confirm the name of your bank, your country of residence, as well as the model and OS version of your phone. These details will help me to further investigate.

@Glass99 I'm sorry the Sense 2 didn't work for you. I understand where you're coming from, and appreciate your feedback. We're always working to improve our devices and their features, and the input we receive from our members is a big part of the process. You're always welcome back to the Fitbit family.

@infinidim Thanks for letting me know about your watch, as well as the time taken while contacting our Support team. Because you already have a case created, I've forwarded your post so our team can look into your details and continue helping you with this matter. They'll get in touch with you via email, keep an eye on your inbox.

[Dopovo]

@LizzyFitbit I'm glad to read that "We're always working to improve our devices and their features, and the input we receive from our members is a big part of the process".

I've read practically all the forum and in particular the feature suggestions section and couldn't find any input from the users asking, for the current iteration of the greatest Fitbit smartwatches, to remove features such as music control and music storage, apps installation, Google assistant. Can you please let us know in which point of the development these decisions where taken and especially why? Thanks a lot and merry Christmas! 

[infinidim]

Thanks for passing on the information @LizzyFitbit

I have changed the sensativity of sleep support that support asked me to do, so we are now monitoring it. Have a great Christmas. 

[Nilex]

Just to clarify, you are expecting them to come out and say "our parent company told us we had to remove functionality so they could differentiate the Pixel Watch" when that hasn't happened so far? You really think they had a choice? 🤔