Sense 2 Showing logo and will not sync

[Whisky67]

My Sense 2 arrived today, Working without issues for approximately 4 hours until it started to display the Fitbit logo on and off. Tried a reboot as suggested on You Tube and other forums but still no change and unable to sync. My sense 2 is continuously trying to reboot as if it’s looping. 

Would appreciate further advice to help resolve the issue. 

Thanks 

[DramaQueenDiva]

Hi @Whisky67 ,

Have you done a factory reset ?

[Whisky67]

Yes I’ve completed many attempts at a factory reset and so far all have had the same result. It returns to the Fitbit logo, shows the language options for a few seconds then returns to the logo again. I’ve even tried charging it overnight and trying another reset the following day, same results again.

[Ron_G]

Have you checked for and done any firmware updates?

 I’ve had mine for 2 days, connected it, set it up, did the update and it’s working fine so far 

[Albert.v.O]

The versa 2 (3 years old) does not charge and does not sync.
It only shows the diamond symbol.

Holding the button for 10 seconds does not help. Then nothing happens.
What can I do?

[Sumanapearl]

Same issue I am facing too 

[Guy_]

Hi @Albert.v.O  - if you have a Versa 2, note you posted in the Sense 2 forum.

If the watch won't charge you should see nothing on the watch but if you see the logo then presumably it has been charged.

Assuming it is actually charging have you tried to remove the Bluetooth entry from the phone logout of the app.

Then restart the phone and watch again, login in to the Fitbit App, click profile photo and "Set up a Device" and replace.

[Guy_]

Hi @Sumanapearl  - if you have a Sense 2 the steps are different. If it won't charge see first How to check charge cable - Sense 2/Versa 4 won't charge, won't start or blank screen

Though if you have the logo displaying the watch has a charge, try changing the clock face from the Fitbit App Gallery tile.

If that doesn't help do the set-up procedure given in the previous post, with first removal of the Bluetooth entries, logout and restart of watch and phone.

[Whisky67]

Hi Ron,

Yes I’ve completed all updates. I managed to get it to sync and it worked perfectly for about 12 hours before displaying the logo again. After recharging and re syncing again (following many attempts) again it worked for 12+ hours before yet again displaying the logo. Giving up yesterday evening, at present I’m not able to sync again. Any other ideas welcomed. 

[Albert.v.O]

Hello Guy_

I've tried your suggestion.
Logged out of phone, turned phone off and on again.
Logged into the Fitbit app again, and tried to contact the sense 2.
However, the phone cannot find the Sense 2.

[Guy_]

@Albert.v.O- thanks, did you also remove the Bluetooth entry and login in to the Fitbit App, click profile photo and "Set up a Device" and replace.

[Albert.v.O]

@Guy_ Yes I dit remove the Bluetooth entry and login in to the Fitbit App, click profile photo and "Set up a Device" and replace.

[Guy_]

@Albert.v.O- thanks, if that didn't find the Sense 2 and sync there may be a problem with the watch and it can be replaced under warranty.

However, can you chat via the Fitbit App, click profile photo, Help & Support, Contact Customer Support. They may take you through a factory reset first, just in case it solves it.

[Albert.v.O]

@Guy_ thanks I wil try that.

[Whisky67]

Hi @Ron_G and all in this thread,

I'm still having trouble with my sense 2 connecting to my phone.  I managed to connect it after trying for two days by going though the support chat.  To be honest I was surprised it connected as what was suggested had been tried many times. 

It only stays connected for a maximum of 12 hours at a time.  I've not taken it off other that to charge it and as yet have not managed to record any sleep pattern as it usually displays the fit bit log intermittently with the time screen before needing a reboot. Rebooting doesn't always work on it's own so I have to use a combination of selecting forget device on App and or Phone.   It stopped again last night around 18:30, but is not going again currently.

Is anyone else having this issue of connecting but loosing it again within 12 hours?