help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Sense 2 black screen

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎10-27-2023 12:54 - last edited on ‎03-24-2025 20:02 by Fitbit Moderator

‎10-27-2023 12:54 - last edited on ‎03-24-2025 20:02 by Fitbit Moderator

Tried hard reset and nothing 

 

Moderator edit: clarified subject.

Best Answer
3 REPLIES 3

‎10-28-2023 05:39

‎10-28-2023 05:39

Hi @Cmart9771 - if you couldn't restart your watch it may simply be in need of charging which isn't working, just in case follow the various instructions in How to check charge cable - Sense 2/Versa 4 won't charge, won't start or blank screen 

Author | ch, passion for improvement.

Best Answer
0 Votes

‎10-28-2023 14:27

‎10-28-2023 14:27

Me too. I’ve tried everything 

Best Answer
0 Votes

‎11-01-2023 07:58

In response to KMST0506

‎11-01-2023 07:58

It's good to see you participating in the community for the first time @Cmart9771 @KMST0506 

I'm sorry to know the difficulty that you are experiencing with Sense 2. Thank you for sharing that information.

I'd recommend you follow the steps suggested in the article above mentioned by @Guy_.

After fully charging your device, try to perform a restart. Then sync it. If there is something difficult, see this article: Why won't my Fitbit device sync?

In addition, change the clock face. 

Best Answer