help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Sense 2 does not process data

‎03-17-2025 22:22 - last edited on ‎03-22-2025 17:47 by Fitbit Moderator

‎03-17-2025 22:22 - last edited on ‎03-22-2025 17:47 by Fitbit Moderator

My Fitbit sense does not process the sleep data for two days. The message is No sleep data for this period. The week before it happened also for 2 days.
Does anyone experienced anything like this? Thank you 

---

In fact it does not process any kind of data. No activity data can be found for steps/ distance, active zones, etc. Only Calories is displayed but the value shows is a calculation that disregards any physical activity. 

Can you please let me know whether anyone else experience this issue? Thank you 

 

Moderator edit: updated subject for clarity

Best Answer
2 REPLIES 2

‎03-22-2025 12:54 - last edited on ‎03-22-2025 17:14 by Fitbit Moderator

‎03-22-2025 12:54 - last edited on ‎03-22-2025 17:14 by Fitbit Moderator

The same thing has happened to me since last night. No data of any kind in the app. I did find that my iPhone no longer can detect my Sense via Bluetooth. But nothing I haven't changed anything so I don't know why this is suddenly happening.

---

OK, I was able to fix this by restarting my Sense (holding down the side button until it restarts). I did not want to do this as I was concerned I would lose data, but it seems I can still see last night's sleep data, so everything seems ok now.

Best Answer
0 Votes

‎03-22-2025 17:38

In response to Arcalion

‎03-22-2025 17:38

Welcome to the forums @Ggeorgesc @Arcalion. 

Thank you for providing the information regarding this difficulty that you are experiencing with your devices. Thanks @Arcalion for letting us know that you solved it through the restart. 

Please @Ggeorgesc follow the advice provided by our friend and in addition confirm that your device is syncing correctly with the Fitbit app: How do Fitbit devices sync their data?

If you believe that this difficulty is regarding to a syncing issue: Why won't my Fitbit device sync?

Best Answer
0 Votes