Sense 2 has stopped tracking distance suddenly

[ds0810]

Hi all,

I'm a new Sense 2 user and I've had it just about a month. Aside from app connection issues which I have been blaming my smartphone for I had no issues with the device until today. I had it on tracking a walk and realised the pace was 0 because distance tracked was 0 miles. I have since worked out it ceased all distance tracking since about 11am yesterday. But it still tracks steps walked and everything else. So a gps issue I guess but I've done nothing knowingly to change the settings. I have already tried switching the Sense 2 on and off again, everything short of a factory reset. Any ideas?

[CCHSG]

Thank you for putting words to our collective frustration over this.
Regarding adjusting stride length, I tried this and even this didn't work.
If I set my sense to Walking under the exercise menu, it tracks distance,
but at the expense of battery life.
Let's hope the tech folks actually provide a Fix.

[Tnpsych]

I too am having this trouble but my biggest frustration is with not syncing automatically.  I have contacted support twice and they have had me repeat the steps I had already done (unpair, update, bluetooth off/on, etc.) and I am still having to manually sync.  Syncing is important because I am part of a research group which uses my fitness data, and i share the sleep information with my doctor.  Because it is too late to return it, I will keep it for the next 1.5 years since that is how long my last fitbit lasted, and switch to something more reliable.  I have been using fitbit for 10+ years and never had this much trouble.  So disappointed in this product.  

[JuanFitbit]

Hi everybody! 

Welcome to the community! Thank you for your messages and efforts.

As already mentioned our team is aware of the situation and is working on a solution to it.

Many users have now confirmed that they were able to fix it by entering the stride length themselves. It's worth a try until our team has worked on the solution.
You can find instructions for this here:Can I change my stride length in my Fitbit account?

Please follow this thread where all updates will be posted. Distance appears as 0 after sync