Sense 2 is not charging

[Sher_OC]

I got a brand new Sense 2 last week, I went to charge it before wearing it and it wouldn't charge properly. The charger would attach, vibrate, screen would show it was charging and then would disappear, then come back on. Left it for half an hour thinking maybe that was just the way it charged, and it didn't move. It's like it's not attached properly or theres a loose connection? My husband had a look and finally got it to charge. Tonight it needs charging again and the same thing is happening. I've had a look online and YouTube videos make it look so easy, I'm wondering if there's maybe a problem with either the charger or the actual device? I've looked at the charger and all 4 prongs are still there, I've cleaned the back of the watch etc and nothing works. Has anyone else had similar problems?

Moderator edit: edited title to clarity.

[CrisVillaFitbit]

Welcome to the Fitbit Community, @Sher_OC.

Thanks for letting me know about this situation with the charge of your Sense 2.

I recommend you to do the following to make sure everything is followed for it to charge:

• Make sure there are no metal objects, such as jewelry, nearby as your device charges. After your device is charged, unplug the charging cable.
• Get a notification or email when your device’s battery is low. For more information, see How do I choose which alerts Fitbit sends me?
• Extend your device’s battery life by reducing your use of certain features. For more information, see Can I extend my Fitbit device's battery life?
• Keep the charging contacts on the back your device and the pins on the charging cable clean and free of debris. For more information, see How do I clean my Fitbit device?
• For best results, don’t leave your device plugged in on the charger longer than overnight.

Let me know how if goes once you've checked and done this, please.

[Guy_]

Hi @Sher_OC - did you check VERY carefully the back of the watch, sometimes a tiny bit of clear plastic still covers one of the contacts.

Also the charge cable needs careful inspection - instructions in this link may help How to check charge cable - Sense 2/Versa 4 won't charge, won't start or blank screen