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Sense 2 is not scharging

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‎11-25-2024 07:11 - last edited on ‎11-26-2024 07:39 by Fitbit Moderator

‎11-25-2024 07:11 - last edited on ‎11-26-2024 07:39 by Fitbit Moderator

My fitbit Sense 2stopped charging a week ago. The screen doesn’t show battery life when attached to the charger but the number in the app keeps going down. I tried everything suggested when having a problem charging, different locations, cleaning the pins, resetting the device, nothing has worked. It still responds because it buzzes when I attach the charger and push the reset button on the cord. I hope someone can help me out. 

 

Moderator edit: edited title to clarity.

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‎11-26-2024 07:42

‎11-26-2024 07:42

Hello and welcome to the Fitbit Community, @OlgaH.

Thank you for letting me know about this situation in regards to the battery of your Sense 2, I truly appreciate the steps you've followed to get this improved.

I'll ask you to change the clock face of your Sens 2. In the Fitbit app, you can access the image of your profile and the image of your Fitbit device, touch the gallery and the screen and click on the clock face, preferably one of Fitbit and install.

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