Sense 2 just get the fitbit logo

[RosAus]

Until yesterday I was able to swipe my clock face and see my 'today' stat's but now I just get the fitbit logo.  It seems to be registering steps etc I just can't see them when I swipe. I have tried resetting, turning off blue tooth and phone etc . I hope someone has a solution.

Moderator edit: clarified subject.

[ManuFitbit]

Welcome back to the community forums @RosAus.

Thank you for sharing the inquiry about this difficulty with your Sense 2. Thank you for trying to fix it on your own. 

I'm not sure if you are still having this issue. If so, please follow these steps:

1. Sync the device in the Fitbit app.

• From the Today tab in the Fitbit app, tap Devices.
• Chooose the Sense 2.
• Tap Sync Now. 

2. Check for available Firmware updates.

• With the Fitbit device nearby, open the Fitbit app (make sure the Fitbit device is charged).
• Tap the Today Tab > Devices > your device.
• Tap Update (This option only appears if an update is available).
• Follow the on-screen instructions: Keep the Fitbit device close to your phone during the update. When the update starts, a progress bar appears on the device and in the Fitbit app until the update is complete.

3. Charge the device:

• Double-check the connection: Ensure secure connection to the charging cable and that the cable is plugged into a working USB port (computer or UL-certified wall charger).

If these steps don't work:

4. Restart the device: Keep in mind that your data won't be deleted: How do I restart my Fitbit device?

5. Changing the clock face via the Fitbit app can sometimes resolve a black screen issue:

1. Open the Fitbit app.
2. Choose Device Settings.
3. Navigate to the clock face options and try selecting a different clock face.