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Sense 2 keeps saying 'to pay press side button'

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‎05-31-2023 00:11 - last edited on ‎05-31-2023 08:36 by Fitbit Moderator

‎05-31-2023 00:11 - last edited on ‎05-31-2023 08:36 by Fitbit Moderator

My sense 2 keeps vibrating and the message coming up saying ‘to pay press side button’, this happens all day long and I can’t get back to the clock face, I have re set it lots of times and factory re set it twice but still keeps happening. 

 

Moderator edit: clarified subject.

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3 REPLIES 3

‎05-31-2023 03:21 - last edited on ‎08-24-2024 10:21 by Fitbit Moderator

‎05-31-2023 03:21 - last edited on ‎08-24-2024 10:21 by Fitbit Moderator

Welcome to the Fitbit community, @Sara1956!

Sad to hear that your Sense 2 isn't working as it should. Thanks for having spent your time trying to fix it on your own. Considering what you've tried so far without success, I'd suggest to contact Fitbit support for further assistance:

Fitbit Support Contact 

Stefan
Charge, Charge HR, Blaze, Versa, Versa 2, Charge 5, Charge 6, Versa 4, Aria, Aria 2, Pixel 4a, Pixel 7
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‎06-02-2023 09:00

In response to Talahthas

‎06-02-2023 09:00

Are there any NFC devices close by that could be interfering with it? 

Community Council Member

Nathan | UK

Looking to get more sleep? Join the conversation on the Sleep better forum.

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‎06-02-2023 11:08

In response to N8teGee

‎06-02-2023 11:08

That is my thought @N8teGee 

Maybe a shutdown of the Sense 2 then restart. Doing this is the best way to reset hardware @Sara1956 

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