Sense 2 not logging walks correctly

[Morgan026]

I’ve had my sense 2 for over a year and suddenly it is not recording my walks correctly. For example, I walked 2.1 miles today and it recorded my walk as 1.34 miles. My battery if sufficient during my walks and my gps is working. I’ve tried restarting my sense 2 but still no luck. Can anyone help with this? 

Moderator edit: edited title to clarity.

[CrisVillaFitbit]

Hello, @Morgan026 and welcome to the community.

Thanks for letting us know about this situation in regards to your Sense 2 incorrectly tracking your walks.

Are you manually starting your walks in the exercise app? If not, I recommend you to do so, here you can check how to do so. Also, make you sure you're wearing the Sense 2 correctly, since this can impact the walk tracking.

Let me know how it goes.

[Morgan026]

Hello, I am manually starting my walks and my sense 2 is being worn correctly. My batter is also greater than 80% charged and my walks are still being logged incorrectly. For example, yesterday I walked 2.17 miles and it was logged as 1.47 miles. Very frustrating. Thanks for the help. 

[CrisVillaFitbit]

Thanks for responding back @Morgan026 and letting me know what's going on with your Sense 2.

Were you able to check the article just to make sure you're wearing the Sense 2 correctly?