Sense 2 not working shows red X

[ms3006]

Hi Community,

I have been facing a weird issue in my Fitbit Sense 2 -
The watch is showing just the Fitbit logo and then disappear after few seconds. I tried following the steps I saw on different forums  - to press the button for 8-10 sec to restart the watch but I just saw the fitbit logo-> then a blue screen for few secs and then a red X sign and again watch goes blank. 
My watch is just 3 months old. Please provide support to rectify this issue.

Moderator Edit: Clarified subject

[JohnnyRow]

No guarantee, but continue holding in button until get back to regular screen. May be quite a bit longer than the 8-10 seconds, go through red X, fitbit logo, but keep button depressed until get back to home screen.  Has worked for me.

[Rocksifter]

It didn't work for me

[day4silva]

It’s not working for me either!!! I’m so frustrated it literally just stopped working!!! I have the Sense 2 and it’s the same issue. Red X or Line. The logo appears and disappears. It will turn on as soon as I put it on the charger and show a full charge then shut off as soon as it’s been removed. 

[ms3006]

Thanks guys for the response!

I spent a good amount of time on different forums and youtube videos and finally got the solution to rectify this issue. From different complaints on the forum, I can see that this issue is very very common in most of the Sense 2 smartwatches. I tried the exact steps mentioned in the below video and got my Sense 2 watch back working perfectly. 

Do give it a try! Before start using these steps, just check if you have enough battery power (ideally should be >50%). You can keep your watch on charging for atleast 30 mins. Link: LOCKED FITBIT PROBLEM FIX! Forgotten Pin? Unlock or Hard Factory Reset Versa 3, 4, Sense, 2 Help! - ...

In case you didn't get success just following the steps mentioned in above video, I am sharing what exactly I did to get my watch back. You can follow these steps as well and give it another shot -
1) I unpaired Sense 2 from my phone bluetooth. 2) I removed Sense 2 watch from Fitbit app. 3) Charged Sense 2 to 75%. 4) Follow the steps mentioned in above youtube video. 5) Set up Sense 2 again on my phone.

[2ShihzMom]

The youtube video helped with mine!

[opty]

I was in the same situation at the end of last year.
I am currently watching this video and working on recovery.
However, I have not yet found a solution.

[Computercathy]

I reinstalled my fitbit ap and that solved the issue. Good luck!

[ms3006]

Please follow the exact steps that I have mentioned in my post. You will find luck!

[Rocksifter]

Where is your post? I can't find it and this email does not bring me to it. When I go to reset my watch it asks for a 4 digit code on the watches display but the watch display is just black.Sent from my Galaxy

[Racheybabe17]

https://youtu.be/xc-5qnNY5Aw?si=qi8G8pIMb6NESyMb

I tried loads of resets nothing worked until I came across this video on u-tube.

Let me know how you get on.

[opty]

@Rocksifter 

I am in the same situation as you.
Maybe the factory reset worked.
But after rebooting the screen is black...
When I hold the phone close, the Sence2 sync screen appears in the fitbit app.
So the reset is working.
But I can't do anything because the screen is black...

[Racheybabe17]

1) I unpaired Sense 2 from my phone bluetooth. 2) I removed Sense 2 watch from Fitbit app. 3) Charged Sense 2 to 75%. 4) Follow the steps mentioned in above youtube video. 5) Set up Sense 2 again on my phone.

https://youtu.be/xc-5qnNY5Aw?si=qi8G8pIMb6NESyMb

[Racheybabe17]

This worked for me. This is great advice