Sense 2 rejects Bluetooth connection with Pixel 7

[Rejected]

Sense2 rejects blue tooth connection attempts from my Pixel 7. 

Moderator Edit: Clarified subject

[Mr_Mike]

I've gotten a similar response from a Motorola g Stylus 5G.

It started last night random rebooting, After a factory reset I was no longer able to connect to the Sense 2.  Previously it was connected.

And the random rebooting has returned.  I am unsure if it is due to the Firmware or not.

Firmware Version: 60.20001.210.26

I am now considering changing to a different tracker (Not FitBit or Google), as this is not my first FitBit device, I don't really want to change, but getting help seems elusive.

[DavidFitbit]

Hi @Mr_Mike and welcome @Rejected to the Fitbit Community! It's great to have you here!

Let me help you with the bluetooth connectivity between your Sense 2 and your Android mobile. Thank you for the troubleshooting you have already performed.

@Mr_Mike: usually, after a factory reset a setup is needed. Make sure to follow the instructions below after performing a factory reset :

- From the Today tab in the Fitbit app on your phone, tap the devices icon .
- Tap Add more devices.
- Choose your Sense 2 and follow the on-screen instructions to continue.

Regarding your issue @Rejected, can you explain in which way the Bluetooth connection is rejected? Did you follow the instructions listed in our help article Why won't my Fitbit device sync?

[Mr_Mike]

I talked with support earlier today, and it turns out the Sense 2 has died.

A successor has been ordered.

[DavidFitbit]

Hi @Mr_Mike, Thank you for your response.

I'm glad to hear that you were able to contact our support team and that a solution has been proposed.

We remain at your disposition for any additional information. Our main goal is to ensure an excellent experience with our Fitbit products and services.

Do not hesitate to come back to participate in the community. This is how the forums get rich!