Sense 2 return policy

[Rach77]

Today I have packed up my Sense 2 to return it. 

I love the watch, it's sleek and looks great.The heart rate tracking definitely improved over the 7 days I tested it for.

The new U I looks much better than before.

The reason I am sadly returning my Sense 2 is because there is no 3rd party app support (even music control and apps available on the original Sense) and I have heard from Colin from Cpnnect the Watts on YouTube that Fitbit confirmed that there are no plans to include 3rd party app support. 

This is a complete deal breaker for me. What is the point in having a GPS watch with no music storage! Seriously in 2022! This is a basic requirement. Come on Fitbit, sort this out!  

There's a lot of talk of dumbing down the Sense 2 and Versa 4 because of the imminent launch of the Google Pixel Watch.  If this is the case Google have made a massive mistake. 

I try every 2 years to go back to Fitbit but it always ends up on me buying something else after a year so unless something changes I'm done with buying Fitbit products. 

Thank goodness for the 45 day return policy!

Moderator Edit: Clarified subject

[asiayeah]

It's probably a wise decision to return your Sense 2 at the moment. 

Nevertheless, I raised a feature request to support 3rd party apps in https://community.fitbit.com/t5/Feature-Suggestions/Support-third-party-apps-and-clock-faces-and-Sen...

Please kindly vote for it if you are interested

[Statistician]

Not sure about the music issue. The lack of third party apps I think is due to the newness of the device,. The sense 1 I had for 3 years. The sense 2 is just on the market. I would go by fitbit customer service compared to you tube rumors but that is just my opinion.

[Rach77]

Fitbit has officially confirmed there are no plans for 3rd party app support. 

[Dopovo]

@Statistician Here we are not speaking about rumors but reliable users of this forum who bought the watch, like @t.parker or @Guy_ 

[Rach77]

I did buy the watch. I returned it

[bkushner]

My return was received a week ago and still no refund. I'm assuming they are getting mass returns..

[TalaraB]

I want to return my Sense 2 as well for the same reason. I did not buy it directly from Fitbit though I bought it from an electronics shop in person. Can I still return it? 

[t.parker]

@TalaraB you need to check it with the shop.

[Jermopp]

Did you get your refund yet? I returned mine. Cause 2 reasons. One I felt scammed saying its a smart watch. But its more like a over expensive glorified step counter. 2 the biggest reason is it gave me 2nd degree burns on my wrist after 2 days of wearing it. I returned it but they havent given me a refund

[Rach77]

Yes, I got my money back very quickly



Sent from my Galaxy