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Sense 2 screen wake defective

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‎07-30-2023 16:00

‎07-30-2023 16:00

I turn the screen wake to button only but tapping it still turns is it on...is tapping it still supposed to turn it on? Or is it just supposed to come on with the button press only? 

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‎07-30-2023 16:21 - edited ‎07-30-2023 16:23

‎07-30-2023 16:21 - edited ‎07-30-2023 16:23

It's not stated clearly, but tapping is still supposed to turn screen on in either case.  The screen wake "button only" just prevents screen wake with wrist turn.

From Sense 2 manual 

JohnnyRow_0-1690759140500.png

 

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

View best answer in original post

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3 REPLIES 3

‎07-30-2023 16:21 - edited ‎07-30-2023 16:23

‎07-30-2023 16:21 - edited ‎07-30-2023 16:23

It's not stated clearly, but tapping is still supposed to turn screen on in either case.  The screen wake "button only" just prevents screen wake with wrist turn.

From Sense 2 manual 

JohnnyRow_0-1690759140500.png

 

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

Best Answer

‎07-30-2023 16:23

In response to JohnnyRow

‎07-30-2023 16:23

Thank you so much!!!! I asked 2 different fitbit reps if it's SUPPOSED to do this and both said no, then the second just sent me a return shipping label. 

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‎07-30-2023 21:41

In response to MelissaSongstad

‎07-30-2023 21:41

Thanks @MelissaSongstad for the feedback, just ignore the shipping label. I've taken the opportunity to mark @JohnnyRow response as best answer.

Author | ch, passion for improvement.

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