help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Sense 2 synching

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎12-31-2023 07:45

‎12-31-2023 07:45

I have a sense 2 setup on my iphone with no issues.

I got my daughter one for Christmas and have it set up on both an iphone and an android tablet.

Syncing takes 90 seconds to 2 minutes if it works and the battery is draining within 2 days.

I have tried restarting the watch and the phone/ tablet, toggling bluetooth on and off and a factory reset on the watch all the no avail.

Any suggestions?

Best Answer
0 Votes
2 REPLIES 2

‎12-31-2023 08:51

‎12-31-2023 08:51

I never heard of one connected to both iPhone and Android.  Since yours works fine connected to iPhone only, why not try that with daughter's and see how that works? Then go from there.  At least find out if that is an issue.

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

Best Answer
0 Votes

‎12-31-2023 09:07

In response to JohnnyRow

‎12-31-2023 09:07

It was connected to iPhone only and had syncing issues (only syncing maybe
1 time in 4 and taking up to 2 minutes to synch).

I connected it to an android tablet as well to see if it was an issue with
the iPhone’s Bluetooth or an issue with the watch. We’re experiencing the
same connection issues with android.

I have removed it from the iPhone and only had it connected to android -
still have the same problem.

For reference, my one (same model, same OS, same settings) syncs every time
in under 10 seconds.
Best Answer
0 Votes