Sense 2 text notification says Link sent

[cj49877]

I've had my Sense 2 for about a week.  I have an Motorola Razr and use Verizone Messages +.  My Sense receives texts but I cannot see them.  When I open the text I get an alert that says Link sent.  Where is this link sent to?  It isn't in my email.  Why can't I see my texts?  I've restarted the device.

Moderator Edit: Clarified subject

[LokeAa]

The link should be sent to your phone. You can't see your texts because not all messages apps are supported. You can get texts from for example your phones standard message app, What's app

[Skotlus]

I recently bought a fitbit sense and I had the same issue.  It says link sent when I open a text or email.  I had a fitbit versa 2 where I was able to get a text and open it to read it further.  I wish I never got the fitbit sense.  It was such a waist of money and I was able to do more with my fitbit versa. 

[412Guy]

Same nor does my Google maps work! So disappointed 300$ paper weight 

[Skotlus]

I don't understand how they can make products like this and sell them!  The description of the watch and the things it says online that it can do are misleading.  I'll keep it for a year since I spent all this money on it, and then get something better. 

[LizzyFitbit]

Welcome to the Community, @Skotlus. @412Guy It's good to see you here.

Thanks for joining this thread and letting us know about your watches. I apologize for this experience and appreciate your feedback as it'll help us to keep working on our devices, as well as improve the experience with them.

In regards to your questions, I went ahead to check your details and it seems you already have a case created with our Support team. I'd recommend keeping an open communication with them in order to receive further assistance.

[412Guy]

I have .I keep getting the run around!what an aweful experience...😥

[LizzyFitbit]

Hi there, @412Guy.

Thanks for getting back and I'm sorry for the experience that you've had with this matter. While I understand how frustrating this has been, I'd recommend keeping the communication with our team. They have specialized tools that will allow them to evaluate and provide you with further assistance.

[SunsetRunner]

To see the Google Maps problem, could you first state your operating system?

[SunsetRunner]

Some texts aren’t compatible with your device.

[LizzyFitbit]

Hi there, @SunsetRunner.

Thanks for joining this thread to share your insights, as well as helping our members. I hope to keep see you around the forums!

[fhue190]

Same issue I had. To fix it I had to turn on the preview messages in my message settings on my phone, not the app. Now I am able to read messages and emails, no more link sent, and I'm able to reply. Hope this helps. I'm an android user, Galaxy S20.

[412Guy]

I'll be sure to try this if Fitbit ever sends me back my sense 2!

[LizzyFitbit]

Hi there, @412Guy. @fhue190 Welcome on board.

@412Guy I appreciate your willingness in trying the steps suggested above. While I don't have access to your case, let me recommend replying back to the last email sent by our Support team in order to receive more information about your Sense 2.

@fhue190 Thanks for your great tips. You did a great job in sorting this out, and I'm sure your post will help other members experiencing similar issues.

[Jojo8488]

I am having the same issue.  The options to answer the text is available, but I cannot open the text itself; thereby rendering the response option useless. For a $300 watch, this shouldn't be a problem. Help is needed and appreciated. 

[LizzyFitbit]

Hi @Jojo8488.

Thanks for joining this thread and for the details provided. Just to confirm, do you mean that you watch shows the error described in this thread instead of the actual notification? If that's correct, I'd recommend trying the steps shared by @fhue190 and monitoring your watch's behavior in the next few days to see how it goes.

[Jojo8488]

I appreciate your response, but I was having other issues with my Sense, in addition to the texting one and needed to return it within a certain window of time and I did so;  I no longer own it.  I was disappointed since I feel Fitbit is the best for fitness watches, but this one didn't live up to my expectations. 

Thanks again for answering me Lizzy.

[LizzyFitbit]

Hi there, @Jojo8488.

You're welcome, and thanks to you for clarifying your inquiry. I'm sorry your Sense 2 didn't work for you and I appreciate your feedback as it'll help us to keep working on our devices, and the experience with them. You're always welcome back to the Fitbit family if you change of mind.

[bratam]

Just purchased a Fitbit Sense 2, continually received the "Link Sent" message when I attempted to view my text messages.  I spent 45 minutes on the phone with a "support team" member, total waste of time, could've taken a nap.  I was about to box this thing up and send it back until I read your response. It worked!  Simple, yet genius, would've never ever thought of that, and the experts at Fitbit support didn't either.    Thank you so much!!!!

[LizzyFitbit]

@bratam Welcome to the community forums.

Thanks for sharing your experience, and trying the steps suggested in this thread. I'm glad this issue got sorted out and I hope you can keep crushing your goals with your Sense 2.

If you have time, check out our Health & Wellness board where you will find great tips and encouragement from other members. Have a good week ahead!