Sense 2 won't charge

[Alfieri]

It won’t charge.  It did originally to set up but didn’t hold the charge and won’t recharge

Moderator Edit: Clarified Subject 

[EstuardoFitbit]

Welcome @Alfieri, to the Fitbit Forums. 

I'm sorry to read your Sense 2 is having difficulties to charge. 

In case you haven't already, I suggest performing the next set of steps:

• Clean the gold contacts on your Fitbit and charging cable.
• Check the alignment and try reconnecting your Fitbit to the charging cable.
• Try a different USB port or a UL-certified wall charger.

[Alfieri]

I have done all these things. My personal watch has the same charging equipment and I have inter changed them and mine works for me but none will work on the Sense2.

[EstuardoFitbit]

Hi there @Alfieri. Thanks for getting back to us with more info about this issue with your Sense 2. 

The next thing I would advise is hard restarting your device before charging it. Kindly give the left button a 10-second press and hold until it starts to vibrate, and then let it to charge for at least half an hour. 

[Andreaaballer · Accepted solution]

I have the same problem. Tried everything suggested above. The charger is fine as it charges my husband's fitbit but mine just makes a funny buzzing noise and charges 5% in 2 hours. 

[Alfieri]

This one won't charge at all. I need to get an email to talk with someone. This one needs to go back to the Fitbit plant.

[Hbeans]

My sense 2bought 6/09/23  but last couple weeks needs charging every 2-3 days and then won’t charge. On going back to argos outside 30 days told to ring Fitbit  ,

on doing this told to do what I had done by cleaning charger ,then receiving email but web site uk was down to wait 48 hrs to fill out details  . 
today received what I thought replacement but sent just face told to use bracelet I have ok but face is refurbished unit   I don’t rate this as being good customer service and after 10 weeks for £269.00

totally wrong  on trying to charge new face my charger will not fit on new face so sending new charger  5-7 days again  so annoying as expected new replacement

will not buy Fitbit again told if bought from there web site a new replacement would be given but because bought from argos have to have refurbished unit

very unhappy

[EstuardoFitbit]

Hi there @Hbeans @Alfieri @Andreaaballer. I give a warm welcome to our new users.

It appears that a few of you have already gotten in touch with support and were successful in handling the issue.

Keeping that in mind, let me advise you to get in touch with our support team in order to get a resolution as well. Taking into account that there comes a time in this community when we are unable to offer a full solution. Your case will be taken over by our support team, who will then get back to you.

[SarahFeakes]

I have the same problem anxious do I buy a new one or can this be fixed 

[EstuardoFitbit]

Hi, welcome to the Fitbit Community forums, @SarahFeakes.

Thank you for joining this thread and sharing your inquiries with us about the issue with your Sense 2. 

I've been informed that you were able to get in touch with the Customer Support team for further assistance with this. In this case, they will let you know how to proceed.

[Vrtaricka]

Hi, I have the same problem: my Fitbit wont charge after cleaning and trying everything you suggested. What would be the next step?