Sense 2 - won’t charge

[Rrosemary7]

My Fitbit won’t charge 

Moderator edit:  updated subject for clarity

[JuanFitbit]

@Rrosemary7 , A warm welcome to the Community! Thank you for your message.

If you haven't done so yet, please have a look at this: Why isn't my Fitbit device's battery charging?

You'll find some tips and instructions that have helped other users. 

[Guy_]

Hi @Rrosemary7 - did you also check the charge cable, see tips in How to check charge cable - Sense 2/Versa 4 won't charge, won't start or blank screen 

It's also possible a restart may help by holding the watch button for 10 seconds till it blanks or vibrates and wait for the logo to appear and for it to start.

[redfanusa]

Plus, the little spring-loaded pins are garbage.

The old style dock with the four copper lines was indestructible.  This new design is terrible.

[Refresh4Success]

I love my Fitbit Sense and have had it for a few years without fail. However there are complaints about the charger and the magnetic pins. One of my four pins the spring broke so it is not connecting. I took off the back and used a small whilling and hammer to push it back up a bit. It worked! And I have ordered a new cable. So this was only a temporary fix.