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Sense 2 won't show the correct time

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‎06-04-2024 22:19 - last edited on ‎06-05-2024 05:55 by Fitbit Moderator

‎06-04-2024 22:19 - last edited on ‎06-05-2024 05:55 by Fitbit Moderator

My alarm on my Sense 2 failed this morning because the time seems to have failed.  I've synced it now and the time is correct, only I can't tap and move through the screens from the front now.  However I'm late for work now.

Wondered if anyone else had experienced this and if it's likely to happen again as I rely on my Fitbit as my morning alarm.  

Moderator Edit: Clarified subject

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‎06-05-2024 01:30

‎06-05-2024 01:30

@cds20 - the watch can freeze in some cases and a restart by holding the button can fix it but if the watch isn't connecting to the phone it can lose time, and will be necessary to resolve the syncing issue to fix it.

Also if a clock face has a problem and causes the wat h to restart it can also lose time (which may be less noticeable).

Changing to another clock face may make it more reliable.

Author | ch, passion for improvement.

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