Sense 2 won't sync with my Fitbit app

[Hillman123]

For the last 2 months my fitbit and phone have been working perfectly together . Today I can't get any information from my watch on the fitbit app . Yesterday fine , today nothing . Its not been damaged , I've not changed any settings it's just not connecting. It's like it's not there . Any ideas would be appreciated. 

Moderator Edit: Clarified subject

[Guy_]

Hi @Hillman123  - try Logout of the Fitbit App and swipe off the active window and in Android clear the storage cache and force stop it and then restart the phone.

Make sure there are no other devices running the Fitbit App switched on.

Restart the watch by holding the button for 10 seconds till it vibrates and the logo appears and wait for it to start.

Login and wait for any pair, link or Fixit prompts and sync.

[MarreFitbit]

Hi there, @Hillman123. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post about the issue with your Sense 2. 

If you continue having issues after following @Guy_'s tips and recommendations, please try the following:

• Unpair your Sense 2 from your phone's Bluetooth and Fitbit app.
• Unpair other Bluetooth devices that you may also have paired to your phone's Bluetooth settings.
• Force quit the Fitbit app.
• Turn off other Bluetooth connections when not in use. This can help to prevent connectivity issues or Bluetooth interference.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth on your phone.
• Plug it into the charging cable and open the Fitbit app.
• Set up your Sense 2.
• If there is no connection, restart your Sense 2.
• Once your Sense 2 is paired and syncing, please proceed to set up your other Bluetooth devices to your phone again. 

With the steps above, what I want you to do is to pair your Sense 2 first to your phone's Bluetooth settings before any other Bluetooth device is connected to your phone. 

[Hillman123]

Thanks for the advice . I've got it working now . A complete refresh did the trick . 

[MarreFitbit]

@Hillman123 Awesome! I'm glad to hear that your issue is solved now. 🙂

In case you have some spare time, I would like to invite you to visit our Health & Wellness where you will find great tips and encouragement from other members.