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Sense stopped working

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎09-08-2023 10:51 - last edited on ‎09-19-2023 06:10 by Fitbit Moderator

‎09-08-2023 10:51 - last edited on ‎09-19-2023 06:10 by Fitbit Moderator

I bought my FitBit Sense 2 06/2021 and was excited with the features and it was cheaper than Apple Watch. In March of 2023 , it suddenly would not boot up- After checking off all the troubleshooting checklist, I called support and they replaced it with a new one a few weeks later. Last week , i.e. six months later it conked out again.


Moderator Edit: Clarified subject

Best Answer
2 REPLIES 2

‎09-17-2023 20:16

‎09-17-2023 20:16

Hi @seshadri.krishn  - what has happened to the replacement, there may be a simple resolution?

Author | ch, passion for improvement.

Best Answer

‎09-19-2023 06:14

In response to Guy_

‎09-19-2023 06:14

Welcome to the forums, @seshadri.krishn. @Guy_ Thanks for stopping by to help our member.

@seshadri.krishn Thanks for bringing this to our attention, and sharing the steps that you've tried so far. I went ahead to check your details and it seems you already got in touch with our Support team. Because they're handling your case, please keep an open communication with them in order to receive further assistance.

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