Sense suddenly not keeping a charge and start button difficult to use

[lucief1]

My fitbit sense has suddenly, in the last 24 hours, stopped holding a charge (it went dead in the night so I charged it and was at 100% this morning, but by 11am it was dead again).  I am also having trouble with the start button not being easy to press - I had to try 5 or 6 times to press it before my fitbit would register anything, and it took me 15 minutes of trying to be able to force a restart on the watch in order to try to fix any issues - nothing I have tried so far seems to be working, and there are no updates for either my device or app that I can see available.

Has anyone else experienced this?  I have had the watch for just over 6 months

[Guy_]

Hi @lucief1 - your symptoms seem to indicate a watch fault and as it is under warranty seek a replacement. A sudden short battery life can happen if the watch got wet.

Is your watch a Sense or a Sense 2?

You can always chat via the Fitbit App, Help & support section, Contact Customer support.

[lucief1]

Thanks - I used the live chat to speak to customer support and they are getting a replacement sent out to me!

[ManuFitbit]

Welcome to the forums @lucief1.

Thank you for getting in the community and sharing the details about your difficulty. Thanks to @Guy_ for advising and providing helpful suggestions.

I've been informed that you already contacted the Support Team for further assistance with them. In this case, they will let you know how to proceed. Please keep in contact with them and take a look at your inbox.

Also, I'd like to invite you to visit our Health & Wellness board where you can share your experiences, meet people and create new topics.