Sleeping doesn’t sync

[Margarita2406]

Hello everyone, last 2 days my sleep doesn’t sync and I got my watch 2 weeks ago ;( really disappointed 

[Diane015]

I too have been having problems with the sleep sync. Please let me know what you find out.

[Margarita2406]

Hopefully I will find out some useful info. Online support chat 24/7 not loading even 🙄

[Guy_]

Hi @Margarita2406  @Diane015 - the Fitbit App has a lot to do to work out sleep score etc. And can also lose connection.

It may take several sync tries and can take up to an hour or more to be available.

But just in case there is a watch issue hold the watch button for 10 seconds till it blanks or vibrates and the logo appears and wait for it to start.

Then see for the next night if the refresh helps, assuming you are getting good sleep of course.

[Margarita2406]

thanks for reply, just restarted watch, last 2 days still not showing . Hopefully will work this night. With this kind of watch such glitches should not happen specially after 2 week of purchase 250$ and boom glitch 🙄

[Guy_]

Thanks @Margarita2406 - just to be sure check your heart rate for the missing nights, it should fall at sleep time and remain reasonably low till wake time, as this is used to monitor sleep.

If it is not working properly you can always chat via the Fitbit App, click profile photo, Help & support, Contact Customer support.

[Margarita2406]

Online chat doesn’t loading ;(

my hear rate as usually same. Anyway if tonight it’s not gonna work I will return item and won’t purchase Fitbit again.