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SpO2 broken by firmware update!

‎04-20-2025 06:21 - last edited on ‎04-21-2025 14:34 by Fitbit Moderator

‎04-20-2025 06:21 - last edited on ‎04-21-2025 14:34 by Fitbit Moderator

This is INSANE! Latest firmware update somehow has BROKEN Spo2 completely. 

I actually have an immediate NEED for this. Currently forced to continually use a pulse oximeter on my fingertip while my expensive Fitbit does NOTHING.

Why is nothing being communicated? Why is nothing being restored?

Fitbit needs to replace these devices ASAP if they're not going to correct the problem.

 

Moderator edit - Formatting (Subject) 

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2 REPLIES 2

‎04-21-2025 14:33

‎04-21-2025 14:33

Hi @barky81  ! Nice to see you around the forums.
Thank you for bringing this to my attention. I wanted to let you know that it has been escalated to our team, and they are working to implement a fix as quickly as possible.

I appreciate your feedback and apologize for any inconvenience this may cause.

Not only that, but I totally understand your feelings about this issue.
Furthermore, I'll update this thread as soon as I have more information.

MarioSFitbit Modérateur Communauté Fitbit - Si mon message vous a aidé, marquez-le comme solution et félicitez-moi !! Avez-vous des conseils pour être plus en forme ? Forum de discussion Santé et Bien Être.
Best Answer

14 hours ago

14 hours ago

I have the same problem. Spo2 was working until yesterday. Message says Spo2 "app install needed." but the spo2  tracker app message says "not available." I installed the update this morning, and this happened one day before..  

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