help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Steps disappearing from fitbit

‎03-07-2025 17:08

‎03-07-2025 17:08

My steps keep disappearing from my Fitbit. This is the 3rd day in a row that I have hit my 10k goal and later a number of my steps simply disappear. My battery is at 90% 

this has been happening randomly for months. I thought I was crazy until I started taking photos so i have proof. I have reset my device. I am so frustrated!!!

my Fitbit showing 10k steps then 1500 less steps 3 minutes later

IMG_0911.jpeg

 

 

IMG_0912.jpeg

 

Best Answer
0 Votes
2 REPLIES 2

‎03-07-2025 21:14

‎03-07-2025 21:14

HI @sarcasticgirl - thanks for posting, it is so annoying and you can't fix it, you can follow this known bug here Unreliable step counting bug

Author | ch, passion for improvement.

Best Answer

‎03-10-2025 16:56

‎03-10-2025 16:56

This is happening to me too. Have you figured it out?

Best Answer
0 Votes