Syncing is an absolute chore

[CarmenCacc]

I have been wearing a Fitbit and paying for premium services for some time now, but recently I am increasingly unhappy with this app. It takes an act of congress to get it synced with my watch and some days it takes multiple starts and restarts. Some days I have to delete the app and redownload. This shouldn’t be that hard. It wasn’t this hard before google was involved. Not saying there’s a correlation, but …

[ManuFitbit]

Good to see you for the first time in the community @CarmenCacc.

Thank you for providing the details regarding your Sense 2. 

I'd suggest you follow the tips listed in this article. Also, clearing the fitbit apps cache.

[CarmenCacc]

I’ve done this and more multiple times over the last few weeks. I’ve even reset my entire watch, reloading pay cards and the like isn’t fun. This just needs to be fixed. I’m a huge fan of Fitbit but I feel like I’m being forced deeper into the Apple cult.

[Helemelele]

I hate mine SO MUCH! From the moment I opened it up and felt the cheap material of the band to the sad sad SAD display leaving so much to be desired. I can say at least their customer service was ok. I’m returning mine! 

[Chloh]

I too hate mine,tried contacting customer services but they won't do anything. Total waste of £269

[Lebasi05]

Waste of time