Transcription error on Sense 2 voice replies

[SunsetRunner]

Every time I try to reply to a message with voice reply I get a message with transcription error. Started happening after Fitbit account was changed over to Google. There's already an open discussion in Versa 4 forum!!  Seems like this is affecting a HUGE amount of devices.  Google wallet also not working after account change over.  Customer service has offered a refund for my watch which leads me to believe they have no idea when this is going to be fixed.  

I LOVE the Google ecosystem.  So please get this all fixed.  I would hate to switch brands!

Moderator Edit: Clarified subject

[SunsetRunner]

Hi there. New to Fitbit. 

Have recently got a sense 2 and all appears to be working apart from using voice to reply to messages. 

I've tried resetting things and the watch has been updated when it was first switched on. 

Just keep getting the error listed below. 

Any help would be appreciated. Thankyou. 

 

[Joyce-56]

Mines is the same 

[SunsetRunner]

At least it's not just me then. 

[Crb65]

I have tried all the steps below with no improvement : I restarted my sense 2; I rebooted my phone after forgetting my sense 2, and clearing the cache. I also forgot my sense 2 and added it back as a new device. I think the issue is worn the new update that happened today. Since the, the microphone for voice replies to texts has not worked. I am still able to use the microphone for answering phone calls, just not for answering messages. I hope the folks at fitbit will fix this issue! 

[TNsmash]

I get the same thing. I even unistalled the fitbit app, reinstalled it and still voice reply does not work. Body responses in the watch also shows no data.

[ELA42]

Friday, July 14,  2023

I received my sense 2 on July 11, 2023. The text message voice reply is not working. I read the manual and it says that the watch has the capability to voice text respond. How do I fix this problem. I tried multiple thing that I read from this site, but it is not working. I have a I have a Google Pixel 6 (android version 13). 

 

 

[Crb65]

This seems to be a problem since my sense 2 updated this morning to its newest operating system. Before that my sense 2 worked fine with voice responses to text messages. I have a pixel 6 pro phone. I wonder how long it will be before enough folks identify it as a problem before fitbit addresses it....? 

[Guy_]

Hi all - it can be related to a Google account - see transcription problem 

[Crb65]

Hmmm.. I tried signing out of my Google and then signing back in with my fitbit acct to check that out, but fitbit wouldn't allow me to sign back in, except with my Google acct. I think I used voice response to text after the merge and it worked okay, but now I'm not do sure. Maybe the Google acct IS the problem! 

[SunsetRunner]

I've done all the steps it has said to do by restarting versa 2 and phone. Also uninstall the app and log out of Alexa etc.. still not working. Would like help to fix the problem or have the company fix it? Also I don't know how to switch to Google account?

[Guy_]

Hi @SunsetRunner - this is a known problem you can see more here which you can't fix.

Though If you switched to a Google account some have been able to go back to a Fitbit account a day later.

[SunsetRunner]

The link you used is for a versa 4. I have a versa 2. I have tried all the tips and tricks for it and nothing has worked yet. I'm waiting for a an update that I was told threw Fitbit help app was coming. Any updates on that?

[Guy_]

@SunsetRunner  - it's not related to the watch, it's related to the account used.

[SunsetRunner]

Is there a fox coming for the problem I have for my versa 2?

[LizzyFitbit]

Hi everyone, and welcome to our new members.

I've moved some of your posts to this thread so we can keep the forums organized. Thanks for the detailed information, as well as the time taken in troubleshooting your Sense 2. I wanted to let you know that this issue has been escalated to our team and they're working on a solution.

If you have a different device, please visit these other threads:

• Voice replies on Versa 2 and Versa 3 not working
• Transcription error when using Sense voice replies

Once again, I appreciate your patience and I'll update this thread as soon as I have more details to share.

[Crb65]

Affects my sense 2 as well

[JuanFitbit]

@Crb65 , Nice to see you here. Thank you for your message and for  bringing this issue to our attention. We are looking into this and will be addressed in a future release.

[SunsetRunner]

I've only been complaining about this for 2 months! Absolutely ridiculous.
But I'm glad I finally got a response. Only a vanilla response just like
every other time. Is there an actual time when this is going to be fixed as
my device sits in a nightstand drawer! Pretty bad that I can't use a $300
watch.

[Waterbead]

Just got my sense 2 yesterday and moved to Google and suddenly no voice transcription for me, either. Help!