07-05-2023
06:22
- last edited on
07-22-2023
13:43
by
LizzyFitbit
07-05-2023
06:22
- last edited on
07-22-2023
13:43
by
LizzyFitbit
Every time I try to reply to a message with voice reply I get a message with transcription error. Started happening after Fitbit account was changed over to Google. There's already an open discussion in Versa 4 forum!! Seems like this is affecting a HUGE amount of devices. Google wallet also not working after account change over. Customer service has offered a refund for my watch which leads me to believe they have no idea when this is going to be fixed.
I LOVE the Google ecosystem. So please get this all fixed. I would hate to switch brands!
Moderator Edit: Clarified subject
Answered! Go to the Best Answer.
08-07-2023
16:22
- last edited on
08-07-2023
16:34
by
LizzyFitbit
08-07-2023
16:22
- last edited on
08-07-2023
16:34
by
LizzyFitbit
Hi everyone! Thank you for your messages and reports.
If you haven't done so, please update the Fitbit App to its current version.
This should solve the issue with the transcription error.
Go to the App Store (iOS) or Play Store (Android) , search for Fitbit. You should get a button to update the app.
I would appreciate it if you could confirm here, if the update helps.
JuanFitbit | Community Moderator, Fitbit. Hat dir mein Beitrag geholfen dann markier ihn als Lösung und gib mir Kudos !! Habt ihr Tipps um fitter zu werden? Lifestyle Discussion forum.
07-13-2023 06:01
07-13-2023 06:01
Hi there. New to Fitbit.
Have recently got a sense 2 and all appears to be working apart from using voice to reply to messages.
I've tried resetting things and the watch has been updated when it was first switched on.
Just keep getting the error listed below.
Any help would be appreciated. Thankyou.
07-13-2023 06:14
07-13-2023 06:35
07-13-2023 06:35
At least it's not just me then.
07-14-2023 11:31
07-14-2023 11:31
I have tried all the steps below with no improvement : I restarted my sense 2; I rebooted my phone after forgetting my sense 2, and clearing the cache. I also forgot my sense 2 and added it back as a new device. I think the issue is worn the new update that happened today. Since the, the microphone for voice replies to texts has not worked. I am still able to use the microphone for answering phone calls, just not for answering messages. I hope the folks at fitbit will fix this issue!
07-14-2023 15:54
07-14-2023 15:54
I get the same thing. I even unistalled the fitbit app, reinstalled it and still voice reply does not work. Body responses in the watch also shows no data.
07-14-2023 17:52
07-14-2023 17:52
Friday, July 14, 2023
I received my sense 2 on July 11, 2023. The text message voice reply is not working. I read the manual and it says that the watch has the capability to voice text respond. How do I fix this problem. I tried multiple thing that I read from this site, but it is not working. I have a I have a Google Pixel 6 (android version 13).
07-14-2023 18:28
07-14-2023 18:28
This seems to be a problem since my sense 2 updated this morning to its newest operating system. Before that my sense 2 worked fine with voice responses to text messages. I have a pixel 6 pro phone. I wonder how long it will be before enough folks identify it as a problem before fitbit addresses it....?
07-14-2023 20:51
07-14-2023 20:51
Hi all - it can be related to a Google account - see transcription problem
Author | ch, passion for improvement.
07-15-2023 03:26
07-15-2023 03:26
Hmmm.. I tried signing out of my Google and then signing back in with my fitbit acct to check that out, but fitbit wouldn't allow me to sign back in, except with my Google acct. I think I used voice response to text after the merge and it worked okay, but now I'm not do sure. Maybe the Google acct IS the problem!
07-17-2023 17:46 - edited 07-20-2023 12:39
07-17-2023 17:46 - edited 07-20-2023 12:39
I've done all the steps it has said to do by restarting versa 2 and phone. Also uninstall the app and log out of Alexa etc.. still not working. Would like help to fix the problem or have the company fix it? Also I don't know how to switch to Google account?
07-17-2023 21:57
07-20-2023 12:38
07-20-2023 12:38
The link you used is for a versa 4. I have a versa 2. I have tried all the tips and tricks for it and nothing has worked yet. I'm waiting for a an update that I was told threw Fitbit help app was coming. Any updates on that?
07-20-2023 12:44
07-20-2023 12:44
@SunsetRunner - it's not related to the watch, it's related to the account used.
Author | ch, passion for improvement.
07-21-2023 09:08
07-21-2023 09:08
Is there a fox coming for the problem I have for my versa 2?
07-22-2023 16:55
07-22-2023 16:55
Hi everyone, and welcome to our new members.
I've moved some of your posts to this thread so we can keep the forums organized. Thanks for the detailed information, as well as the time taken in troubleshooting your Sense 2. I wanted to let you know that this issue has been escalated to our team and they're working on a solution.
If you have a different device, please visit these other threads:
Once again, I appreciate your patience and I'll update this thread as soon as I have more details to share.
07-31-2023 10:26
07-31-2023 10:26
Affects my sense 2 as well
07-31-2023 12:46
07-31-2023 12:46
@Crb65 , Nice to see you here. Thank you for your message and for bringing this issue to our attention. We are looking into this and will be addressed in a future release.
JuanFitbit | Community Moderator, Fitbit. Hat dir mein Beitrag geholfen dann markier ihn als Lösung und gib mir Kudos !! Habt ihr Tipps um fitter zu werden? Lifestyle Discussion forum.
08-01-2023 10:05
08-01-2023 10:05
08-02-2023 09:17
08-02-2023 09:17
Just got my sense 2 yesterday and moved to Google and suddenly no voice transcription for me, either. Help!