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Unresponsive Fitbit Sense 2

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‎05-18-2023 12:48 - last edited on ‎05-18-2023 13:48 by Fitbit Moderator

‎05-18-2023 12:48 - last edited on ‎05-18-2023 13:48 by Fitbit Moderator

Hi my fit bit has completely lost all function. Won’t turn on, nothing please advise! 

 

 

Moderator edit: updated subject for clarity.

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‎05-19-2023 11:08 - last edited on ‎08-21-2024 16:58 by Fitbit Moderator

In response to DramaQueenDiva

‎05-19-2023 11:08 - last edited on ‎08-21-2024 16:58 by Fitbit Moderator

Welcome to the Fitbit Community, @Dremikyw. I'm sorry to hear that your Sense 2 is not responding. 

Thank you for your suggestions: @SunsetRunner, @Guy_, @DramaQueenDiva.

I noticed that you already got in touch with our Support Team and are receiving assistance. 

We look forward to get you back on track. 

Andrea | Community Moderator, Fitbitp>

Visit our Discussions board where you can share your experiences, meet people and create new topics.

Si te gustó mi respuesta regálame un Kudo. Si tu pregunta fue resuelta Acepta la solución 🙂

View best answer in original post

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4 REPLIES 4

‎05-18-2023 14:56

‎05-18-2023 14:56

Put it on charge for at least 2hrs, then press and hold button for 10 secs until you see the Fitbit logo. Then, sync your phone to your watch.

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‎05-18-2023 17:39

‎05-18-2023 17:39

Hi @Dremikyw  - in case what @SunsetRunner  has proposed doesn't work check the following article How to check charge cable - Sense 2/Versa 4 won't charge, won't start or blank screen

Author | ch, passion for improvement.

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‎05-18-2023 18:48

In response to Guy_

‎05-18-2023 18:48

Adding on to what @Guy_ suggested, if the cable seems ok you could contact Support (link is at the bottom of the page) and ask for a Battery Test.

Kristen | USA Cruising through the Lifestyle Forums

one cruise ship at a time!

Pixel Watches 1-4 I Charges 3-6 I Versas 1, 2, and Lite I Inspires 1 & 2 I Ionic I Alta HR I Flex 1 I Aria 2 & Air I Senses 1 & 2
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‎05-19-2023 11:08 - last edited on ‎08-21-2024 16:58 by Fitbit Moderator

In response to DramaQueenDiva

‎05-19-2023 11:08 - last edited on ‎08-21-2024 16:58 by Fitbit Moderator

Welcome to the Fitbit Community, @Dremikyw. I'm sorry to hear that your Sense 2 is not responding. 

Thank you for your suggestions: @SunsetRunner, @Guy_, @DramaQueenDiva.

I noticed that you already got in touch with our Support Team and are receiving assistance. 

We look forward to get you back on track. 

Andrea | Community Moderator, Fitbitp>

Visit our Discussions board where you can share your experiences, meet people and create new topics.

Si te gustó mi respuesta regálame un Kudo. Si tu pregunta fue resuelta Acepta la solución 🙂
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0 Votes