Unresponsive Fitbit Sense 2

[Dremikyw]

Hi my fit bit has completely lost all function. Won’t turn on, nothing please advise! 

Moderator edit: updated subject for clarity.

[SunsetRunner]

Put it on charge for at least 2hrs, then press and hold button for 10 secs until you see the Fitbit logo. Then, sync your phone to your watch.

[Guy_]

Hi @Dremikyw  - in case what @SunsetRunner  has proposed doesn't work check the following article How to check charge cable - Sense 2/Versa 4 won't charge, won't start or blank screen

[DramaQueenDiva]

Adding on to what @Guy_ suggested, if the cable seems ok you could contact Support (link is at the bottom of the page) and ask for a Battery Test.

[AndreaFitbit · Accepted solution]

Welcome to the Fitbit Community, @Dremikyw. I'm sorry to hear that your Sense 2 is not responding. 

Thank you for your suggestions: @SunsetRunner, @Guy_, @DramaQueenDiva.

I noticed that you already got in touch with our Support Team and are receiving assistance. 

We look forward to get you back on track.