Alarms not working on Sense

[Tycoon]

I have an alarm set up with smart awake for 9 am Mon-Fri but it never goes off. Sleep mode is off too. Initially I thought maybe I sleep through the alarm but today I was awake since 8 but still the alarm never went off. If I set another random alarm for today in a few mins that works. Never had this issue with Versa.

Moderator Edit: Clarified subject

[LizzyFitbit]

Hi @Tycoon. Welcome to the Community Forums.

Thanks for sharing detailed information about your Sense and for the steps tried on your own. Because you set up a random alarm, may I know if you enable the Smart Wake for that one? I'm just wondering if this is happening with all alarms or just the ones with the Smart Wake enabled. Please make sure your watch is updated to the latest firmware, perform a restart to refresh its settings and set up your alarms one more time. Monitor your watch's behavior and let me know how it goes.

Look forward to your comments.

[Tycoon · Accepted solution]

Hi,

It was happening with just 1 alarm and it was smart awake enabled. I got it to work after I deleted the alarm completely and created a new one.

[LizzyFitbit]

Hi @Tycoon. It's good to see you here again.

Thanks for you efforts and I'm glad this issue got resolved after deleting and creating a new alarm. This is good news and I'll mark your post as the Best Answer to help other Community members experiencing similar issues. I'd like to invite you to visit our Health & Wellness board where you can create your own topics and find encouragement to reach your fitness goals.

Catch you later! 😊