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Alex is not responding on Sense

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‎04-20-2021 18:21 - last edited on ‎04-24-2021 06:58 by Fitbit Moderator

‎04-20-2021 18:21 - last edited on ‎04-24-2021 06:58 by Fitbit Moderator

Alexa is not responding on my sense. Its loaded and updated, but it doesnt answer anything. The circle just sits there on the screen??

 

 

Moderator edit: subject for clarity

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‎04-21-2021 12:04

‎04-21-2021 12:04

Hi @SueC27,

 

Try shutting the Sense down completely (either by holding your finger over the sensor on the left for 10 seconds or by scrolling to "Settings" then "About" and "Shut Down").  Next, turn it back on by holding your finger over the left sensor again for 10 seconds.  That should help with the Alexa issue.

 

If not, then you will need to set it up as a new device on your Fitbit account, and then set up Alexa on your Sense again.

Kristen | USA Cruising through the Lifestyle Forums

one cruise ship at a time!

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2 REPLIES 2

‎04-21-2021 12:04

‎04-21-2021 12:04

Hi @SueC27,

 

Try shutting the Sense down completely (either by holding your finger over the sensor on the left for 10 seconds or by scrolling to "Settings" then "About" and "Shut Down").  Next, turn it back on by holding your finger over the left sensor again for 10 seconds.  That should help with the Alexa issue.

 

If not, then you will need to set it up as a new device on your Fitbit account, and then set up Alexa on your Sense again.

Kristen | USA Cruising through the Lifestyle Forums

one cruise ship at a time!
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‎05-09-2021 12:55 - edited ‎05-10-2021 05:31

In response to DramaQueenDiva

‎05-09-2021 12:55 - edited ‎05-10-2021 05:31

Well, I got Alexa back but now my Glance watch face stopped working. So tired of this crap every time there is an update. 

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