App crashing

[Jaebird315]

For the last 5 days, I cannot get my app to stay on. It opens then immediately closes. After phone restart and checking for updates, I don't know what else to try. I have had this since December with no problems. 

[SteveH]

I wonder if you're affected by the Android issue documented in this thread:

https://community.fitbit.com/t5/Android-App/App-crashes-after-Android-system-update/m-p/4775056

[SunsetRunner]

Hi

Awesome troubleshooting Jaebird315

Which operating system does your phone have? IOS, Android..?

If not already done before, feel free to logout from the fitbit app.

• Afterwards restart your phone once more;
• Reinstall the Fitbit App freshly from the app store;
• Login to Fitbit;

Hope it helps

[Guy_]

@Jaebird315Normal solutions for Fitbit App issues are:

In Android phone Settings *

Apps

Fitbit

Storage - clear cache [not data]

Force Fitbit shutdown

[though it doesn't seem to fully]

Log back in to the Fitbit app

*Quick Shortcut: Press and hold the Fitbit launch icon, then App info [on some phones]

or as @SunsetRunner mentioned

Or for IOS uninstall/reinstall the Fitbit App, and redo notification setup.

Note the need to redo Notifications set up if you uninstall the App.

[Rich_Laue]

Of your phone has the issue @SteveH points to, your email program should also be crashing. 

Please update your chrome browser which has a fix. 

The Verge has a good article addressing this.