help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

App not tracking properly

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎06-20-2022 14:39

‎06-20-2022 14:39

The fitbit app os no longer adding calories and calulating carbs properly. Since the update in May it hasn't worked properly. 

Best Answer
0 Votes
2 REPLIES 2

‎06-20-2022 16:06

‎06-20-2022 16:06

Hello @SunsetRunner 

I believe you might be experiencing a currently known issue. Look here: https://community.fitbit.com/t5/Android-App/Fitbit-app-not-tracking-food-and-calories-intake/m-p/516.... If this is what your experiencing Fitbit is aware of the issue and are currently trying to come up with a fix. 
😉 I hope that provided you with some clarity and gave you the best answer I could offer you at this time. 

Best Answer

‎06-21-2022 07:38

‎06-21-2022 07:38

To do the factory reset: Go to your Fitbit settings > Tap About > Clear User data                       Go to the phone's Bluetooth settings and remove your Fitbit device from there. Then, open up the Fitbit app on your phone. Select the 'account' icon in the top corner of the screen. This shows "your account", which should have your watch under 'Devices'. Select "+ Set Up a Device". Continue through all instructions.  You will get a 4-digit code to input during the process.

Best Answer