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App not tracking properly

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‎06-20-2022 14:39

‎06-20-2022 14:39

The fitbit app os no longer adding calories and calulating carbs properly. Since the update in May it hasn't worked properly. 

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‎06-20-2022 16:06

‎06-20-2022 16:06

Hello @SunsetRunner 

I believe you might be experiencing a currently known issue. Look here: https://community.fitbit.com/t5/Android-App/Fitbit-app-not-tracking-food-and-calories-intake/m-p/5167867#M157354. If this is what your experiencing Fitbit is aware of the issue and are currently trying to come up with a fix. 
😉 I hope that provided you with some clarity and gave you the best answer I could offer you at this time. 

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‎06-21-2022 07:38

‎06-21-2022 07:38

To do the factory reset: Go to your Fitbit settings > Tap About > Clear User data                       Go to the phone's Bluetooth settings and remove your Fitbit device from there. Then, open up the Fitbit app on your phone. Select the 'account' icon in the top corner of the screen. This shows "your account", which should have your watch under 'Devices'. Select "+ Set Up a Device". Continue through all instructions.  You will get a 4-digit code to input during the process.

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