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App stopped syncing

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‎06-03-2021 14:30

‎06-03-2021 14:30

I have a sense, and my app won’t sync on my iPhone. It’s all up to date, I have switched both phone and watch off and back on but still nothing. Just get a messaging saying unable to sync. Any advice?

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4 REPLIES 4

‎06-05-2021 05:31

‎06-05-2021 05:31

The same has been happening to me for days on Android.  My app is all updates as is the FW on my Sense.  I've had to restart both multiple times and even re-paired my Sense to my account.  

 

I have a suspicion that it's an issue with the Fitbit servers now, since both of us are on completely different platforms and are experiencing the same issue.  What I'm wondering is if it has to deal with the number of people trying to sync at the same time?

Kristen | USA Cruising through the Lifestyle Forums

one cruise ship at a time!
Best Answer

‎06-05-2021 06:08 - edited ‎06-05-2021 06:11

In response to DramaQueenDiva

‎06-05-2021 06:08 - edited ‎06-05-2021 06:11

Hi you two, I have seen at least 3 other posts on the same subject. Could be related, one had a working solution:

sense won't synchronise

Maybe useful to check out?

Tracking my health and movements with Fitbit from april 2014, now using a Sense 2™
Best Answer

‎06-05-2021 07:50

In response to RonaldM

‎06-05-2021 07:50

Let's look at the official fitbit help docs. 

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0 Votes

‎06-07-2021 05:35

In response to Rich_Laue

‎06-07-2021 05:35

I have now factory reset the watch and reconnected to the app, it’s now synced. Had to turn phone off and back on and battery issue has also resolved. Hopefully we are back on track. Not great having to reset watch hoped they would be able to fix this 

Best Answer